Job Description

Position:EMEA Operations Service Delivery Manager

: ABOUT US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager

WHAT YOU WILL BE DOING AT ARROW:

. Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. . Develops and implements service and team strategy plans and goals in collaboration with other teams/customers. . Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges, . Review business performance metrics, provides governance and resolution support . Implement and drive documentation and reporting of key metrics and results

WHO ARE WE LOOKING FOR?

. Proven experience in a leadership or supervisory role, . Strong interpersonal and communication skills, . Ability to motivate and engage team members, . Excellent problem-solving and decision-making abilities.

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Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

R228310