Job Description

Position:EMEA Business Operations Analyst

: Principal Accountabilities ? Assist the team where necessary in finding and resolving, with guidance, discrepancies, if any, in the reports. ? Perform quality monitors and audits to detect opportunity areas. ? Assist operations by tracking, documenting and reporting quality levels. ? Provide periodic feedback to representatives. ? Monitor recorded calls, chat and email cases. ? Attend and aid conducting monthly calibrations to evaluate and understand monitoring parameters and be aligned with the guidelines. ? Cross-functional support among teams within the organization.

Job Complexity Professional: ? Has no discretion to vary from established procedures. ? Has no related work experience or has work experience but requires formal training in theories/concepts in own function. ? Works under general supervision. ? Entry-level professional role.

Support: (Associate) ? Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. ? Works independently; receives minimal guidance. ? Acts as an informal resource for colleagues. ? Identifies and resolves key issues and patterns from partial/conflicting data. ? Takes a broad perspective to problems and spots new, less obvious solutions. ? A senior level support role.

Experience / Education Typically requires a 4-year degree and 1-2 years of experience or a 2-year degree and equivalent related experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

R223777