Job Requisition ID: 165482Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:
To perform repairs and service on customer vehicles as per Manufacturers Standards of electric vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right First Time process, to provide unique customer experience in order to improve customer retention in compliance with BYD standards.What you will do:

• Perform periodic maintenance service on the customer's vehicle.
• Address minor repair jobs on customer's vehicle without compensating the quality of work.
• Accurately complete all job cards provided & Provide cost estimates to customers that requires or request for additional service jobs.
• Conduct final inspection as per the SOP (standard operating procedure) & Ensure prompt punch in and punch out to get the accurate booking hours.
• Deliver the desired efficiency and productivity as per targets given.

Required skills to be successful:

• In depth knowledge and experience of EV components and systems both high and low voltage
• EV certification or IMI EV Level 1 or 2 - Advantage / Priority.
• Knowledge of all safety procedures related to EV repairs.
• Up to date with the latest technology used in EV cars

About The Team:The role will report to the Aftersales Manager and you will be working in a busy EV workshop environment.What Equips You For The Role:

• Technical certification diploma, ITI, ATA, IMI or equivalent.
• 2-3 years' experience as EV Technician, retail automotive experience.
• Having valid UAE driving license is an advantage
• Be customer facing with excellent communication skills.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim