Education Counsellor For Digital Marketing Online Certification Course

Dubai, United Arab Emirates

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Job Description

Position Overview: We are seeking a dynamic and motivated Education Counsellor to join our team. The ideal candidate will be responsible for guiding prospective students through the enrollment process for our Digital Marketing Online Certification Course. This role requires excellent communication skills, a thorough understanding of digital marketing concepts, and a passion for helping individuals achieve their educational and career goals. Key Responsibilities:

Student Counselling:
Engage with prospective students via phone, email, and online chats to provide detailed information about the Digital Marketing Online Certification Course.
Assess the educational and professional backgrounds of potential students to recommend the most suitable course options.
Answer questions and address concerns regarding course content, structure, benefits, and career opportunities.
Enrollment Process:
Guide students through the application and enrollment process, ensuring they understand all requirements and deadlines.
Assist with the completion of necessary documentation and payment procedures.
Follow up with applicants to ensure successful enrollment and course commencement.
Relationship Building:
Build and maintain positive relationships with prospective students by providing ongoing support and guidance.
Keep accurate records of interactions and follow-up activities in the customer relationship management (CRM) system.
Course Promotion:
Collaborate with the marketing team to develop and implement strategies to promote the Digital Marketing Online Certification Course.
Participate in webinars, info sessions, and other promotional events to attract and engage potential students.
Market Research:
Stay updated with the latest trends in digital marketing and online education.
Conduct market research to understand the needs and preferences of the target audience and provide feedback to the course development team.
Performance Tracking:
Monitor and report on key performance indicators (KPIs) related to student inquiries, enrollments, and satisfaction.
Identify areas for improvement in the counselling and enrollment processes and implement solutions.

Qualifications:

Bachelor\xe2\x80\x99s degree in Marketing, Education, Communication, or a related field.
Proven experience in educational counselling, sales, or customer service.
Knowledge of digital marketing concepts, tools, and trends is highly desirable.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and trust.
Proficiency in using CRM software and other relevant technology.
Highly organized with the ability to manage multiple tasks and meet deadlines.
A proactive and results-oriented approach to work.

Preferred Skills:

Experience in online education or e-learning platforms.
Certification in Digital Marketing or related fields.
Familiarity with social media marketing, SEO, PPC, content marketing, and email marketing.

Looking for the candidates who can join immediately. Job Type: Full-time Pay: AED2,500.00 - AED4,500.00 per month

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