Job Description

E-Commerce Specialist / Music Instruments Sales

Position Overview: We are seeking a dedicated E-Commerce Specialist with experience in music instrument sales to join our dynamic team at Melodica, the largest and UAE's top-rated music and dance academy. The ideal candidate will be responsible for managing our Shopify platform, achieving online sales targets, and ensuring a seamless customer experience from order placement to delivery. The role requires strong organizational skills, proficiency in digital marketing tools, and a passion for music.

Key Responsibilities:

1. Shopify Platform Management:

• Maintain and update product listings, including price updates, stock availability, and product information.
• Ensure Shopify platform is optimized for user experience and conversions.

2. Online Sales Target Achievement:

• Develop strategies to meet and exceed online sales goals.
• Analyze sales data and trends to optimize strategies for growth.

3. Data Entry and Management:

• Conduct regular updates and maintenance of product data on Shopify.
• Ensure accuracy in pricing, inventory levels, and product descriptions.

4. Customer Service:

• Manage customer inquiries and orders promptly and professionally.
• Provide product recommendations and resolve customer issues to ensure satisfaction.

5. Order Fulfillment and Delivery Oversight:

• Coordinate with respective logistics to ensure timely delivery of orders.
• Monitor the fulfillment process and resolve any issues that may arise.

6. Digital Marketing:

• Utilize basic SEO principles to enhance online visibility and drive organic traffic.
• Implement and manage online campaigns using ads and other digital marketing tools.
• Monitor performance metrics through analytics and adjust strategies accordingly.

7. Social Media and Meta Suite Management:

• Develop and execute social media strategies to promote products and engage with customers.
• Manage business profiles to increase brand presence.

8. Reporting:

• Generate weekly and monthly reports to track sales performances, website traffic, and marketing campaigns.
• Provide insights and recommendations based on data analysis.

Qualifications and Skills:

• Proven experience in e-commerce management, preferably in the music instruments industry.
• Proficiency in Shopify platform management and strong technical skills in MS Office suite.
• Basic understanding of SEO best practices and digital marketing tools.
• Excellent communication skills in English, both written and verbal.
• Ability to work collaboratively within a team and independently with minimal supervision.
• Strong attention to detail and organizational skills to manage multiple tasks effectively.
• Passion for music and understanding of customer preferences in the music instruments market.

This position offers the opportunity to work in a fast-paced and dynamic environment within the e-commerce sector at Melodica, the largest and UAE's top-rated music and dance academy. The E-commerce Specialist will play a critical role in driving online sales growth and enhancing customer satisfaction through effective platform management and digital marketing strategies.

Job Type: Full-time

Application Question(s):

• Are you an immediate joiner?

Experience:

• E-Commerce: 3 years (Required)
• Music Instrument Sales: 3 years (Required)

Application Deadline: 25/07/2024