SynopsisThe eCommerce - Product Manager is responsible for developing a vision and strategy for assigned suite of Digital products to continually increase conversion rates by outlining business objectives through measurable business goals. This role will work within cross departmental areas of Revenue & Commerce (both internal and external) to define, establish and manage a constantly evolving ecommerce flow to maximize look to book conversion rates.Accountabilities

• Identify and drive business opportunities for Digital revenue optimisation and conversion of Digital Booking processes through consistently optimising product capabilities and developing unique value propositions.
• Drive strategies and long-term vision to define the related product roadmap, business plan and product offers; develop decisive strategies that deliver tangible business results,
• Partner with cross- functional teams to develop positioning of the product and ensure product differentiation from competitors.
• Monitor and evaluate product performance and targets achievement to facilitate continuous iteration and improvements.
• Articulate and justify a compelling vision for mobile and web products in the market, encompassing where consumer behaviour will go and how that will affect industry economics.
• Conduct market analysis and opportunity assessment for current and future products aimed at maximizing Digital revenues and margins.
• Present market requirements, trends, competitive landscape, product roadmap, pricing and packaging options, cost model, and P&L to the executive team
• Manage supplier relationships and ensure roadmap requirements are adopted and delivered.
• Simplify and reduce the sales cycle through excellent products, clear information, fast fulfilment processes and a detailed understanding of customer experience and requirements.

Education & Experience

• 7+ years experience working in product management with strong analytical skills
• Experience in usability, customer experience and Design thinking is preferred
• Working knowledge in airline Reservations, Ticketing, Fares and Pricing and Revenue Accounting mandatory
• Bachelors degree in Computer Science, Information Systems, Engineering or equivalent is preferred
• Certification in Scrum Product Owner (CSPO), SAFe Product Owner or equivalent is desirable
• Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management
• Demonstrated success in defining, delivering and launching products
• Technical and business operations knowledge with proven ability to drive solutions
• Experience defining vision and strategy for a technical product

• Working knowledge and Experience with key PSS systems (Sabre, Amadeus etc)

About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit

Etihad Airways