Job Description

Location: Dubai, UAE

Salary: AED 2000 + AED 500 Incentive - Visa provided

Responsibilities:

• Supplier Relations
• Maintain and build good relationships with current suppliers.
• Identify and onboard 2 optimal suppliers each month.
• List at least 4 winning products each month.
• Provide regular feedback to suppliers about product performance.
• Negotiate better terms and pricing with suppliers to benefit the company.
• Customer Service
• Respond to all customer inquiries promptly. Immediate responses are expected, or within a maximum of 2 minutes if engaged in another critical task.
• Use provided scripts for customer interactions to ensure consistency and professionalism.
• Ensure quality responses that drive sales, not just answer questions.
• Follow up daily with customers who haven't ordered, with a maximum of 3 follow-ups, spaced 2 days apart.
• Adhere strictly to the scripts provided by the Unit Manager for customer responses.
• Handle customer complaints efficiently and escalate issues when necessary.
• Track customer satisfaction metrics and report any trends to the Operations Manager.
• Order Management
• Confirm all orders via phone calls. If no response, send a WhatsApp message after attempting to call at least twice.
• Do not call customers after 8 PM. Ensure all orders are confirmed before this time each day.
• Fulfill all orders the same day, except for items out of stock.
• Order out-of-stock items every day before 9:30 AM.
• Ensure that any out-of-stock item is archived immediately upon awareness.
• Any product ordered as a replacement for an out-of-stock item must be listed within 2 days.
• Verify the accuracy of orders before dispatch to avoid mistakes.
• Coordinate with logistics partners to ensure timely delivery of orders.
• Content Posting
• Post 3 videos daily. On weekends (Friday - Sunday), focus on big products.
• Collaborate with the marketing team to create engaging content.
• Monitor and respond to comments on posted videos to maintain customer engagement.
• Track content performance metrics and suggest improvements.
• Product Listing and Updates
• Meet the target of listing 60 new products each month.
• Inform the manager about any company that approaches us through any channel.
• Update stock levels regularly to ensure accuracy.
• Review all invoices, system prices, and received quantities. Any discrepancies in price not noticed must be covered by the responsible individual.
• Ensure all orders match the customer's request exactly. Any changes must be communicated to the customer promptly and thoroughly.
• Order out-of-stock items immediately upon receiving an order. For large orders, confirm first before proceeding.
• Record all returns or replacements in a separate group.
• Quality Assurance
• Conduct regular checks on product quality and packaging.
• Ensure that returned items are inspected and processed according to company policy.
• Maintain a clean and organized workspace to ensure efficient operations.
• Implement quality control measures to minimize errors.
• Reporting
• Provide daily reports on order status, customer inquiries, and any issues encountered.
• Report any operational challenges to the Operations Manager promptly.
• Track key performance indicators (KPIs) and provide insights for improvement.
• Collaboration
• Work closely with other departments to ensure smooth operations.
• Participate in team meetings and provide constructive feedback.
• Support colleagues when necessary to maintain high service levels.
• Inventory Management
• Regularly update inventory records to ensure accuracy.
• Perform monthly inventory audits to reconcile stock levels.
• Coordinate with the warehouse team to manage inventory efficiently.
• Track inventory turnover rates and report on slow-moving items.
• Customer Relationship Management (CRM)
• Use CRM tools to track customer interactions and sales.
• Maintain accurate customer records and update them regularly.
• Analyze customer data to identify trends and opportunities for improvement.
• Training and Development
• Participate in training sessions to improve skills and knowledge.
• Share knowledge and best practices with new team members.
• Stay updated on industry trends and new technologies.

Requirements:

• Proven experience in operations, customer service, or a related field.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional qualifications are a plus.
• Arabic speaking is mandatory.

Job Type: Full-time

Pay: AED2,000.00 per month

Language:

• Arabic (Required)

Application Deadline: 23/07/2024
Expected Start Date: 23/07/2024