Job Description

As an Online Sales Furniture Specialist, you will play a pivotal role in driving sales and customer satisfaction through our e-commerce platform. You will be responsible for assisting customers in finding the perfect furniture pieces that suit their needs and preferences, providing exceptional service from initial inquiry to post-purchase support. This position requires a strong understanding of furniture styles, materials, and trends, as well as excellent communication and sales skills.

Key Responsibilities:

• Customer Engagement: Engage with customers via chat, email, and phone to understand their furniture requirements and recommend suitable products from our online catalog and update our platform with new product.
• Product Knowledge: Maintain in-depth knowledge of our furniture inventory, including materials, dimensions, features, and benefits, to effectively assist customers in their decision-making process.
• Sales Generation: Proactively promote and upsell furniture products to maximize sales opportunities. Provide accurate product information, pricing, and availability to customers.
• Order Processing: Handle online orders from inception to fulfillment, ensuring accurate entry of customer information, payment processing, and timely shipment coordination.
• Customer Support: Address customer inquiries, issues, and concerns promptly and professionally. Resolve any post-sales queries or problems to ensure customer satisfaction.
• Market Insight: Stay informed about furniture industry trends, competitor activities, and customer preferences to optimize sales strategies and enhance customer engagement.

Requirements:

• Experience: Previous experience in furniture sales, preferably in an online retail environment, with a proven track record of achieving sales targets and delivering exceptional customer service.
• Knowledge: Strong understanding of furniture styles, materials, and construction methods. Familiarity with online sales platforms and customer relationship management (CRM) tools is advantageous.
• Communication Skills: Excellent verbal and written communication skills. Ability to articulate product features and benefits clearly and persuasively.
• Customer Focus: Demonstrated ability to build rapport with customers and provide a personalized shopping experience. Patience and empathy in handling customer inquiries and concerns.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks simultaneously in a fast-paced environment. Strong time management skills and a proactive approach to sales.

Benefits:

• Competitive salary commensurate with experience.
• Performance-based incentives and bonuses.
• Opportunities for career growth and development within our expanding online sales team.
• Comprehensive benefits package including health insurance , annual leave bouns and annual ticket.

Join our dynamic team and be part of a company committed to delivering quality furniture and exceptional customer service to homes nationwide. If you are passionate about furniture and have a knack for online sales, we want to hear from you!

Application Process: Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience to (career@neofrontfurniture.com) We look forward to welcoming motivated individuals who share our dedication to excellence in online furniture sales.

Job Type: Full-time