Job Description

Responsibilities

• Upload and manage product listings on the company's e-commerce platform, ensuring accuracy and completeness of product information
• Regularly update product prices and stock availability to reflect current inventory levels.
• Update the payment detail sheet online to maintain accurate records of transactions.
• Manage payment processing for online orders, ensuring timely and accurate settlement of transactions.
• Process customer orders promptly and accurately, coordinating with logistics partners to ensure timely delivery.
• Handle sales returns efficiently, processing refunds or exchanges as per company policies.
• Maintain and update payment details in the online system, ensuring accuracy and completeness of records.
• Coordinate with marketing team for online advertisement campaigns, ensuring alignment with brand objectives and target audience.
• Generate sales orders and provide necessary documentation to logistics partners for order fulfilment. E.g. Fedex
• Handle customer inquiries and issues related to products, providing timely and effective solutions.
• Solve any customer issues related to product purchases, ensuring customer satisfaction and retention.
• Monitoring Website Pricing and Website Marketing as well as Tidio Chat Support
• Providing Banner Details to the Marketing Team
• Managing Social Media Platform eg: Instagram ,Google business profile

Qualifications:

• High school diploma or equivalent qualification is required. Additional certifications or training in e-commerce operations or related fields are advantageous.
• Previous experience in e-commerce operations or a similar role is preferred. Familiarity with online sales platforms and order management systems is highly desirable.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office suite, particularly Excel, for managing payment details and order documentation.
• Effective communication skills, both written and verbal, for coordinating with internal teams and external partners.
• Adaptability and ability to work in a fast-paced environment with changing priorities.

Job Type: Full-time

Pay: Up to AED3,000.00 per month

Application Question(s):

• Can you join immediately ?

Application Deadline: 28/12/2024