E Commerce Eretailer Operations Specialist Nespresso Uae...
Dubai, United Arab Emirates
Job Description
- POSITION SNAPSHOT
- Role: E-Retailing Specialist
- Location: Dubai, UAE
- Company: Nespresso UAE
POSITION SUMMARY Nespresso UAE is looking to hire E-Retailing Specialists is responsible to plan and execute commercial activities on e-Retailing platforms to grow the online business outside of Nespresso Website working very closely with our OMNI B2C Trade Commercial Manager & his team. Our E-Retailing Specialists are responsible for ensuring the commercial availability of our product content and features on eRetailer platforms according to the local key Account strategy, campaigns and global product launches, as well as of facilitating platforms enhancements and developments that are aligned between Nespresso and the eRetailers operations team. The eRetailing Specialist will work with local Commercial & Marketing Teams in:
- Own the Day-to-day running of Nespresso in eRetailers
- Develop and maximize the performance of Nespresso digital boutiques in Marketplaces
- Contribute to the overall eBusiness objective of providing best-in-class digital customer experience
A DAY IN THE LIFE \xe2\x80\xa6 Own the day to day running of Nespresso in eRetailers:
- Assist the UAE Market B2C Commercial Trade Manager & E-Commerce Manager in designing and executing the yearly content and commercial plan for all eRetailers, in cooperation with local and HQ eBusiness teams including campaigns integration and features implementation.
- Contribute to Define, Plan and Activate all commercial and promotional activities on the UAE Market trade Kas like Amazon, Instashop Platforms, including project management for set- up, test and final publishing tasks.
- Manage and optimize the Nespresso visibility in Amazon, Instashop by understanding E-retailer partners merchandizing tool, shopper path to purchase and by designing the best activation scheme accordingly.
- Cooperate with the relevant teams in Head Quarters, in the MEA Region and in the UAE Market and with local operation partners to ensure availability of the latest content and products according to Nespresso\xe2\x80\x99s global and local campaigns plan.
- Support all other UAE Market departments to implement their projects that have an online dimension impacting the trade partners website.
- Set Up and Manage Operations on Market Place digital boutiques.
- Monitor digital KPIs with a strong focus on customer journey and behaviors.
- Monitor customer feedback on digital boutiques in marketplaces from all available sources.
- Build Insights on Online Customer Journey and turn them into actions from campaign initiative and merchandising optimizations to maximize channel performance.
- Optimize digital channels backend performance with relevant stakeholders.
- Monitor external, site centric and CRC indicators to report and consolidate digital KPIs (sales, brand ranking, conversion funnel, average basket, customer\xe2\x80\x99s complaints, channel share\xe2\x80\xa6)
- Cooperate with internal stakeholders to optimize the orders\' manual validation process if needed.
Concur to the overall eBusiness objective of providing best-in-class digital customer experience:
- Actively participate in UAE Market Sales Operations and eRetailers meetings to provide inputs and recommendations on existing activity ROI and to offer insights on new relevant eRetailing opportunities.
- Participate in the roll-out of new personalized user experience features in cooperation with CRM and EBusiness team.
- Share best practice, monitor local competitive solutions and participate in the definition of tomorrow\xe2\x80\x99s next generations of eCommerce & Trade Solutions on Nespresso Digital Boutiques in the Market places.
What will make you successful\xe2\x80\xa6 Education & Professional Experience:
- Bachelor\xe2\x80\x99s degree holder in Business Management or related disciplines
- Strong communication skills in English
- 2 years\xe2\x80\x99 experience in eCommerce platforms operations management (experience with [eRetailer] platforms is preferred)
- Good knowledge of local eCommerce environment
- Knowledge of Omni-channel business management would be a plus.
- Good analytical skills performing sales figures analysis.
- Google Analytics Certification is a plus.
- Accuracy, reliability & vigilant attention to detail
- Detailed minded & Project oriented.
- Quick learner, good interpersonal & communication skills to deal with different stakeholders including local and headquarters.
- Excellent organizational and Organizational skills.
- Ability to work in a multi-cultural environment.
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Job Detail
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Job IdJD1609690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned