We are seeking an experienced E-Commerce Customer Service Representative to join our dynamic team. The ideal candidate must have a minimum of 3 years of online customer service experience in an e-commerce or retail setting. This role requires excellent written and spoken English skills to effectively communicate with customers and internal teams.
Key Responsibilities:
Provide customer support via live chat, email, and online platforms.
Handle order management, payment processing and general inquiries via Magento.
Resolve customer complaints and issues efficiently.
Work within Zendesk customer support system.
Collaborate with internal teams to enhance customer experience.
Requirements:
Minimum 3 years of online customer service experience (retail/e-commerce required).
Strong English communication skills (spoken and written).
Experience using customer support systems (Zendesk ).
Knowledge of order management and payment processing (Magento).
Ability to work in shifts (day, evening, night shifts).
Own visa preferred, but not essential.
Additional language skills in Thai, Chinese Simplified or Portuguese are a plus but not essential.
Benefits:
Competitive salary based on experience.
Up to 30 days annual leave.
Career growth opportunities in a fast-paced e-commerce environment.
If you meet the above requirements and are passionate about providing top-notch online customer service, we encourage you to apply!
NB. This is initially a 6 month contract with scope to go perm.
Have you used Zendesk in a previous role (as this is a MUST)?
Have you used Magento 2 in a previous role (as this is a MUST)?
You acknowledge this is a hybrid role and you will be required to spend part of your week in the office in the JLT area
Experience:
online Customer Service: 3 years (Required)
Language: