Job Description

Responsibilities:

Project Management & Delivery:

Lead the implementation of E-Promise solutions from initiation through to completion. Develop detailed project plans, manage timelines, and track progress to ensure on-time and on-budget delivery. Coordinate with internal and external teams to manage scope, risks, and resources effectively. Provide leadership and direction to implementation teams, ensuring adherence to processes and best practices.

Stakeholder Management:

Act as the main point of contact between clients and internal teams for all implementation-related matters. Manage customer expectations, ensuring alignment on project deliverables, timelines, and outcomes. Regularly update stakeholders on project status, milestones, and issues. Address and resolve any client concerns or issues promptly.

System Integration & Configuration:

Oversee the configuration of the E-Promise platform to meet customer requirements. Work closely with technical teams to ensure smooth integration with other systems, ensuring data flows and functionality are as expected. Troubleshoot integration issues and resolve them efficiently.

Process Optimization & Best Practices:

Continuously analyze implementation processes to identify areas for improvement. Document and refine standard operating procedures (SOPs) and implementation workflows. Share knowledge, insights, and best practices across teams to improve project efficiency.

Training & Support:

Develop and deliver training materials for end-users to ensure successful adoption of the E-Promise solution. Provide post-implementation support and troubleshooting, ensuring clients are satisfied with the system's performance. Coordinate with the customer support team to address and resolve any operational issues after the solution goes live.

Performance Monitoring & Reporting:

Monitor the performance of the implemented E-Promise system, tracking KPIs and ensuring continuous improvement. Provide regular reports to leadership on project status, performance metrics, and customer feedback.

Qualifications & Skills Required :

Education:

Bachelor's degree in business, Computer Science, Information Technology, or a related field (Master's degree is a plus).

Experience:

Minimum of 8 years of experience in project management or implementation management. Experience with E-Promise systems Proven experience managing cross-functional teams, including technical, business, and support functions.

Skills:

Strong project management skills with the ability to prioritize tasks and manage time effectively. Excellent communication and interpersonal skills, with the ability to manage client relationships. Knowledge of system integrations, data flows, and troubleshooting. Strong analytical and problem-solving skills. Ability to adapt to changing environments and requirements quickly. Familiarity with Agile or Waterfall project management methodologies. Experience with implementation tools and software (JIRA, Asana, Microsoft Project, etc.) is a plus.
Job Type: Full-time

Pay: From AED10,000.00 per month

Experience:

of E- Promise Implementation: 10 years (Required)
Application Deadline: 23/04/2025