Job Description

Job Summary:

We are seeking a dedicated and detail-oriented E-Commerce Assistant to join our team. The E-Commerce Assistant will be responsible for supporting the day-to-day operations of our online store. This includes managing product listings, processing orders, handling customer inquiries, and assisting with marketing efforts to drive traffic and sales.

Key Responsibilities:

• Product Management:
• Create, update, and manage product listings on various e-commerce platforms.
• Ensure product descriptions, images, and prices are accurate and up-to-date.
• Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
• Order Processing:
• Process and fulfill customer orders promptly and accurately.
• Coordinate with the shipping department to ensure timely delivery of products.
• Handle returns and exchanges according to company policies.
• Customer Service:
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Maintain a positive relationship with customers by providing excellent service.
• Marketing Support:
• Assist in the creation and execution of digital marketing campaigns, including email marketing, social media, and promotions.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement.
• Support the development of content for the company's website and social media channels.
• Administrative Duties:
• Perform routine administrative tasks such as data entry, reporting, and record-keeping.
• Assist in the development and implementation of e-commerce policies and procedures.
• Support the E-Commerce Manager with various tasks as needed.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in business, Fresher are also preferred.
• Previous experience in e-commerce, retail, or customer service is highly desirable.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with e-commerce platforms (e.g., Shopify, WooCommerce, Amazon).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Job Type: Full-time

Pay: AED1,800.00 - AED2,000.00 per month