Nair Systems is currently looking Dynatrace Technical Support for our Qatar operations with the following terms & conditions. Required Skills: . Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure). . Ability to identify, understand and resolve technical product problems ensuring the highest customer support experience is maintained. . Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues . Constant drive to learn and train in new product features and technologies . Exchanging and sharing knowledge with other colleagues including suggestion of product improvements. . Technical knowledge of Programming, Web (HTML, XML, Javascript), Java, .Net, Cloud and Microservices, Database, Linux, Networking . Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus. . Knowledge of the banking operations and the critical areas within the IT Departments of a bank. . Knowledge and support experience in core banking and support systems of the banking environments. . Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams. . Updating and preparation of the availability reports and systems. . Knowledge of the monitoring and escalation IR creation and following up processes. . Communication skills towards the stakeholders and creating IR's accordingly. . Knowledge and experience in multiple environments and systems monitors related to Banking. . Experience in availability report preparation especially MS Excel and power point etc.
Interested candidates can send their updated resumes to:
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