Our clientxe2x80x99s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoftxe2x80x99s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.Role OverviewThe Dynamics CRM Senior Consultant is a core team member of KPMGxe2x80x99s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The position may require business travel.Job Location: Silema, MaltaWork Type: HybridJob Type: Full-time, PermanentWorking Hours: GMT +1Salary: Base + Benefits (Paid in Euros xe2x82xac)Relocation: VISA & Relocation Package IncludedRequirements
A University graduate with relevant degree within a computing or business discipline
Microsoft D365 CE Certifications (2016, D365) are desirable
Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors
At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, Report development
Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services
Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)
Good understanding of Dataverse including customisations and development of Business Data Models for different solutions
Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
A proven track record of successful implementation & maintenance of a number of solutions within large client companies, preferably across a number of business verticals (Healthcare, Education, Banking, Manufacturing etc.)
A proven ability to develop a clear understanding of clientsxe2x80x99 needs and the ability to incorporate them into a solution
Experience of consultancy roles in software delivery
Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
Adept at Business Requirement Analysis
The ability to see the greater picture and suggest solutions both within and outside the current implementation
Experience in supporting pre-sales activities is an advantage
Project documentation experience especially for work packages to be implemented by offshore teams
Business process mapping, modelling and documentation knowledge
Responsibilities
The senior consultant will work as a techno-functional lead to analyse, design, develop, test, maintain and support applications developed using D365 CE by working closely with client teams and business stakeholders.
Contribute to activities as required including building demo and proof of concept solutions for various client presentations
Work on the creation of Dynamics 365 solutions and industry templates
Meet and exceed customer expectations of business knowledge, skills and behaviour
Support practice & business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives etc.
Ensure timely completion of internal processes and mandatory trainings
Carry out additional duties as may occur from time to time as instructed and agreed by the management team
Represent our clientxe2x80x99s Microsoft Business Solutions team in a professional and positive manner at all times
The Employee is required to follow our clientxe2x80x99s Information Security Policies (ISP and ISMP) at all times
Perform Project responsibilities as described and given below, towards Team (lead), Client (client facing) and Governance (aiding Project Managers)
Individual
Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders
Verifying customer requirements to ensure completeness and correctness by working with technical consultants/leads. Ask relevant and right questions to gather additional information to avoid confusion. Provide accurate estimations for tasks
Responsible involvement in low-level and high-level design; architecture/design of project; creation and elaboration of requirements/tasks to be given to technical leads/developers/team members; project documentation
Lay down quality guidelines (requirement traceability, acceptance criteria, non-functional requirements, other design standards etc.) for the project
Working closely with Technical Lead to setup quality gates and quality threshold parameters for project
Complete allocated tasks as per schedule with appropriate quality
Augment decision making for xe2x80x9cinventing vs. re-usingxe2x80x9d knowledge/assets with appropriate reasoning. Get consensus from stakeholders and document decision for all project related decisions
Proactively raise and document concerns, risks, impediments pertaining to various aspects of project and provide support to mitigate them with appropriate RACI
Triage bugs, issues etc along with Technical lead during testing (System, UAT, Integration etc.)
Decision making with appropriate/relevant insights
Towards Team
Provide a clear definition for xe2x80x9cDonexe2x80x9d
Allocate work items/tasks to team members
Perform review of work done and provide necessary review comments to enforce quality
Provide required guidance and support to team members when stuck
Provide details to team on quality standards to be adhered
Setup and conduct daily stand-up meeting with team
Conduct monthly technical retrospective meetings with actionable outcomes.
Keep a check on everyonexe2x80x99s understanding of end-goal
Involve appropriate team members for necessary decisions and take accountability of decisions
Advocate for feature reusability and efficiency gain
Towards Client
Participate in customer workshops as necessary
Provide guidance to customer and their IT/Business Analysts team
Provide sufficient reasoning for features that look xe2x80x9cout of leaguexe2x80x9d; Challenge the client on such requirements and suggest trade-offs as necessary
Provide clear weekly progress/status report for self and team
Highlight risks or impediments in appropriate forums
Towards Governance
Provide guidance and support in setup of Dev Management processes
Guidance in setting up right DevOps system & tools; Setup CI/CD pipeline with appropriate templates
Verification of Automate Build and release management (including Roll-back plans)
Setup and verification of right branching and merging strategy
Represent & provide opinions in management reviews or steering committee reviews
Ensure team calendar is up to date; Ensure appropriate work distribution, backup/backfill planning
Document Lessons Learnt and share it in broader forums
Provide immediate and appropriate feedback to team members
Microsoft Business Solutions OverviewAt our client, your long-term future is every bit as important to them as it is to you. Thatxe2x80x99s why our clients aim is to give you experiences that will stay with you for a lifetime. Whether itxe2x80x99s great training and development, mobility opportunities or corporate responsibility volunteering activities xe2x80x93 youxe2x80x99ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.This sets out all the different ways youxe2x80x99ll be rewarded at our client. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.For this exciting opportunity they have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.Donxe2x80x99t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.