Job Description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.



We are seeking a professional and organized Duty Manager for our residential property in Dubai, United Arab Emirates. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining high standards of hospitality within our residence.

• Manage and coordinate all aspects of daily operations within the residence
• Supervise and lead staff members, ensuring they deliver high-quality service to residents and guests
• Handle customer inquiries, complaints, and special requests in a timely and professional manner
• Implement and maintain standard operating procedures to ensure smooth operations
• Monitor and maintain safety and security protocols within the property
• Conduct regular inspections of facilities and coordinate maintenance and repairs as needed
• Manage inventory and supplies for the residence
• Prepare and submit reports on occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure seamless service delivery
• Handle emergency situations and make decisive actions when necessary
• Ensure compliance with local regulations and company policies


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Qualifications

• Proven experience in hospitality management or similar role
• Strong leadership, staff management, and customer service skills
• Excellent problem-solving, conflict resolution, and communication abilities
• Proficiency in organizational and time management skills
• Knowledge of hospitality industry standards and best practices
• Experience with property management systems and financial reporting
• Fluency in English; knowledge of Russian language is a plus
• Flexibility to work varying shifts, including nights, weekends, and holidays