Company DescriptionThis is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, its a state of mind.HYDE HOTEL DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterr\xc3\xa1neo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotels public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.
Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
Assist the Front Office Manager in all aspects of his/her duties
Ensure repeat guests and other VIPs receive special attention and recognition
Control room availability, room types, accuracy of room count and rate categories
Maximize occupancy, revenue & average rate while maintaining high service standards
Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
Know system recovery procedures
Interpret computer reports and compile relevant statistics for front office
Approve upgrades and special amenities in absence of manager
Maintain inter-departmental relationships to ensure seamless customer service
Inspect frequently for cleanliness and orderliness of the lobby, reception and cashiers desk and, on a random basis, VIP rooms prior to arrival
Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
Work with the HR Manager to ensure productive departmental performance
Work with Finance in the preparation and management of the departments budget
Adhere to OH&S policies and procedures and ensure all direct reports do the same
Qualifications
Good organisational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred