Job Description

Candidate must have an extensive experience as a Duty Manager.

• Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
• Assists in VIP's arrival and departure in the absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
• Assists in handling room lock problems.
• Prepares and checks for VIP's arrival and escorts guests to rooms.
• Coordinates with all departments concerned to maintain Front Office functions properly.
• Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager's logbook.
• Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
• Answers guests' inquiries, handles complaints, and attends to the needs of the guests.
• Approves and signs for allowances, rebates, etc., as required by Front Office Cashier.
• Authorizes charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and is guided by hotel policy on credit/lost and found hotel guest's properties.
• Follows up on credit check report, and liaises with credit manager.
• To be responsible for front office operations during the absence of Front Office Manager (HO).
• To discuss all matters that needed to be followed up with the next shift Reception Manager.
• Approve the working schedule for the front office attendants and submit them to the front office manager (HO).
• Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behavior, discusses problems that are encountered on this point with the front office manager, assistant front office manager, and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staff.

Job Type: Full-time

Application Deadline: 15/12/2024