Duty Manager

Abu Dhabi, United Arab Emirates

Job Description

:
  • Helping the department in the absence of the Patient Care Manager to manage the day-to-day routine inside the hospital.
  • Ensures patients are admitted in accordance with hospital policies and procedures.
  • Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
  • Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
  • Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
  • Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
  • Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
  • Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
  • Analyses statistics or other data to determine the level of hospital\'s customer service.
  • Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
  • Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
  • Perceives and interprets patient needs and translates them into effective solutions.
  • Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
  • Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
Responsibilities:
  • Helping the department in the absence of the Patient Care Manager to manage the day-to-day routine inside the hospital.
  • Ensures patients are admitted in accordance with hospital policies and procedures.
  • Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
  • Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
  • Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
  • Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
  • Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
  • Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
  • Analyses statistics or other data to determine the level of hospital\'s customer service.
  • Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
  • Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
  • Perceives and interprets patient needs and translates them into effective solutions.
  • Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
  • Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
Qualifications:
  • Bachelor degree / Masters Degree.
  • Proficiency with MS Office applications required
  • English and Arabic language proficiency is a must
  • Must have experience in Hospital Industry with more than 5 years.

NMC Healthcare

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Job Detail

  • Job Id
    JD1675331
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned