A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.
KEY ROLES & RESPONSIBILITIES
To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
Adhere to guest contact standards at all times
Provide current knowledge of the services and facilities offered by the Hotel
Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
Obtain taxis for guests as required
Assist guests with requests for transport and other information
Knowledgeable of the events of the day and of daily Hotel activities
Knowledgeable of VIP guests and whenever possible address such guests by name
Has presence and alerts Security or Duty Manager of suspicious looking person(s)
Qualifications
PERSONAL ATTRIBUTES
Good English language verbal communication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
Secondary education
EXPERIENCE
Minimum one year\'s experience in the customer service or hospitality industry
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
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