• Greeting and welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
• Ensure security of doors and entryways prior to opening doors for all incoming guests; monitor the entry and exit of visitors and guests
• Provide guidance and direct guests to the correct destination
• Provide general information about Emirates Palace Mandarin Oriental and our services
• Open car doors for all guests coming out of a vehicle, help with the luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure positive experience of the guests
• Be aware of all hotel products and services as well as on tourist and business travel information, that may be of any interest to our guests
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance
• Help housekeeping team to maintain cleanliness and tidiness of the Emirates Palace main entrance area
• Any other duties, which may be assigned to you from time to time, as directed by your supervisor or manager

Skills & Requirements

• Previous experience in the same role in luxury property, resort experience is a plus
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Security awareness
• English - written and verbal, additional language will be an advantage

Apply NowFirst Name (required) ec07808bLast Name (required) f5c00a7fEmail (required) de702cf4Apply Please wait... DoneThank youThere are currently no jobs matching this criteriaSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 018906ffLast Name (required) 96bda9bcEmail (required) e86d9a13Job Alert 2c57b992Departments 82c526dd Departments 46aa4386Categories e0b995a7 Categories d4710b05Hotel/Offices bbe24f91 Hotel/Offices 33173b41Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental