Job TitleDocumentation Specialist Exec & Business AnalystEducationBachelor's DegreeLocationDubai - Dubai, AE (Primary)Career LevelExecutiveCategoryOperationsJob TypePermanent About PSA BDP:PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.Job Summary:Directly responsible for the overall administration, coordination, and evaluation of the Documentation Department processes. This position reports to the director operations. The immediate focus of the role is to review and establish all required \'Manage & Control\' mechanism for various documentation activities under minimum supervisionResponsibilities:

• Handle export documentation assigned by the supervisor.

• Prepare the export documentation as per the Customer and country requirement, or L/C requirement accurately and tidy manner.

• Ensure to enter all shipment KPIs entry in the operating systems and client's SAP system, per pre-set matrix.

• all required information to be entered as per shipment agreed processes in KPIs entry in the operating systems and client's SAP system, per pre-set matrix.

• Complete the task on time within the agreed KPI, and preferably ahead of time.

• Report any exception during the document preparation process to the Supervisor.

• Timely dispatch for documents to be uploaded into Management System (DMS).

• Run and analyze internal Key Performance Indicator (KPI) reports for given clients and monitor performance of client service against established KPIs for the client. Report performance to appropriate PSA BDP and client parties.

• Along with other regional Business Analysts, devise mitigation strategies for the specific client if performance falls below established benchmarks.

• Work with PSA BDP resources to help resolve client regional disputes and involve other regional Business Analysts for specific clients to resolve any cross-regional disputes.

• Serve as an escalation point for complex non-compliance issues

• Monitor and manage internal reporting tools, using the in-house operating system, ODS and Excel,

• Run and monitor all KPIs to meet customer and internal management requirements

• Conduct periodic reviews and improve the process flows.

• Monitor all required data are updated into internal systems, for reporting visibility

• Provide periodical reporting to internal staff and external customers

• Work closely with Internal and External IT staff to set up and monitor processes

• Align and assist where needed for global analytical process improvements

Exemption TypeExempt (Salaried)Job RequirementsGeneric StandardsAbility to deal with complex subjects across multiple geographies and culturesCommunication skillsKnowledge of Middle East CultureBusiness knowledge and acumenDemonstrate ability of stay organized, focused and systematic when under pressure.Ability to adapt quickly to changing policies and proceduresGood analytical skillsFunctional Standards

• Timely update of various date entries to support the KPI report

• Provide quality import/export documents timely.

• Pre audit of customer orders for correctness before opening

Qualifications/ExperienceKnowledge in SAP, ERP systems would be added advantage. Computer literate in Microsoft Office Suite essential.Good written and spoken communication skills.Fast and accurate on data entry into various systems.General knowledge of various GCC and International shipping and freight forwarding practices is an advantage.Knowledge of chemical export logistics is a plus.Graduate in any discipline.A minimum of 1-2 years of progressive experience in shipping documentation

PSA BDP