Job Description

About Us

It's been 13 years, and Battmobile continues to set new benchmarks in the automotive service landscape in the UAE. Pioneers of onsite battery replacement services, we've become the undisputed leaders in comprehensive car servicing solutions, catering to over 300,000 delighted customers.

Our team of 40+ mobile mechanics, capable of servicing all makes and models, ensures a seamless experience, covering everything from oil change to tire replacement, electrical and mechanical repairs, and cutting-edge vehicle diagnostics. Our core mission remains unwavering: delivering exceptional service, whether it's routine maintenance, major repairs, or simply providing a friendly interaction.

We provide all automobile service onsite as well as at our spacious service center in Al Quoz, where an ever-growing team of technicians and mechanics perform emergency and preventive car care services.

• 40+ Technicians & Vehicles
• 10+ Years of Industry Experience
• 30 Minutes Turnaround In UAE
• 24/7 Customer Support

How to Apply:

If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to careers@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!

Job Summary:

Battmobile is seeking a proactive and organized Dispatch Booking Agent to facilitate the scheduling and dispatching of vehicle maintenance and repair services. The ideal candidate will ensure efficient service delivery while providing exceptional customer support in a fast-paced environment.

Key Responsibilities:

• Manage incoming service booking requests via phone, email, and online platforms.
• Schedule and dispatch technicians to customer locations or garage appointments efficiently.
• Monitor job progress and communicate updates to customers and technicians.
• Maintain accurate records of bookings, services rendered, and customer interactions.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Collaborate with garage staff to optimize service delivery and resource allocation.
• Utilize dispatch software and tools to track jobs, schedules, and technician availability.
• Prepare daily reports on service activities and customer feedback.

Qualifications:

• Previous experience in a dispatch or customer service role, preferably in the automotive or service industry.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in using computer systems and dispatch software.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong problem-solving skills.

Preferred Skills:

• Knowledge of automotive services and maintenance procedures.
• Familiarity with local automotive regulations and compliance standards.
• Experience with scheduling and routing software.

Benefits:

• Company Visa
• Insurance.
• Annual Leaves.
• Opportunities for professional development and career advancement within Battmobile.

Job Type: Full-time

Pay: AED1,800.00 - AED2,000.00 per month