Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job PurposeWorking in close collaboration with functional leadership teams (including Design & Technical Services, finance, Hotel Operations, T&C, and IT teams, the Director, Residential Operations, Accor One Living, (EMEA) is responsible for supporting the development and operation of a high-quality network of branded residences within the territory for which they have responsibility.Reporting to the Regional Vice President, Accor One Living (EMEA), the Director, Residential Operations (EMEA), will directly oversee the operations of standalone branded residences and play a key leadership role in supporting the operations of branded residences in mixed-use developments anchored by Accor-managed and franchised hotels.The work combines project-based responsibilities and general management responsibilities with ongoing operational leadership accountability. It requires flexibility, responsiveness, broad knowledge of residential and hospitality operations, and a proven ability to meet and exceed targets on a consistent basis.Experience in branded residential will be essential, as the successful candidate will be identified as a specialist in this field and called upon to mentor colleagues inside and outside their region. The Director, Residential Operations (EMEA), will collaborate closely with branded residential operations partners and internal stakeholders during the planning and operation phase of Projects. The role will also initially support residential operations in the Asia Pacific region.Key InteractionsInternally
General Managers & Directors of Residences (Mixed-Use and Standalone)
Residence Teams at mixed-use projects
Divisional/Regional Operations Leadership Teams
Design & Technical Services Department (D&TS)
Communications & Loyalty Department
Finance & IT Department
Talent & Culture Department
Legal Department
Externally
Hotel Owners, Developers (hotel, residential and mixed-use), and Investors
Consultants (hospitality and residential)
Suppliers (marketing/brand advisory, operations)
Primary Geographic ResponsibilitiesThe Director of Residential Operations is responsible for a) Leading the operations of existing managed residential projects and supervising performance of franchised residential projects to brand standards b) Supporting D&TS, pre-opening operations through the design & planning process of mixed-use projects, and c) assisting with coordination of refurbishment with D&TS and directors of residences across EMEA. For an initial period, the candidate will also support branded residential projects in Asia Pacific.Residential Operations Responsibilities
Leading the operations of existing mixed-use residential projects, ensuring compliance with brand standards
Direct oversight of standalone branded residences
Recruit, coach, mentor, and performance manage Directors of Residences
Supporting D&TS and Pre-Opening operations teams through the design & planning process of mixed-use projects.
Assist with coordination of refurbishments with D&TS and Directors of Residences.
Ensure period CAPEX reviews (refurbishment/replacement funds) initiated at operating projects, ensure reserve studies conducted within three years of Openings
Preparation of rental program business plans
Participate in (mixed-use) / Lead (standalone) project performance review meetings (along with finance and Hotel operations leaders)
Mentor and support the Director of Residences for branded residences that are co-located with Accor / Ennismore managed Hotels
Lead the Owner Services function by supporting project teams with respect to AGMs and governance processes, working closely with the Owner Benefits Program team.
Provide leadership with respect to homeowner association and governance issues, meeting with Associations, Boards of Directors and making formal presentations as required
Embed best practices in residential operations
Lead preparation of the First Year Operating budget, review and approve annual Operating Budgets
Organise & Lead regional Director of Residences leadership conferences
Platform Responsibilities (Residential Operations)In addition to core responsibilities, the Director, Residential Operations will assist/support in developing and maintaining the Residential Operations Toolkits used by Accor and Ennismore brands globally to support the operation of residential Projects.Main Complexity/Critical issues in the Job
Partner successfully with colleagues in a matrixed organization structure, working collaboratively across business units with numerous internal stakeholders;
Managing relationships with wealthy and/or demanding residence owners and Hotel Owners;
Maintain deep understanding of residential, hotel, golf and coworking business, private residence club models;
To ensure all information provided to clients is professional, on-brand, of high quality and as accurate as possible;
To prioritize time and effort on projects which are most significant and financially beneficial to Accor network/brands.
QualificationsQualifications / Knowledge and Experience
Bachelor's Degree (or higher) in Business/Hotel/Finance/Real Estate or similar
Minimum of 10 years of relevant experience in the hotel industry
Strong general management capabilities with past P&L responsibility
A strong background in branded residential and hospitality is essential, with a deep understanding of mixed-use operations (including past experience as a Director of Residences, working with homeowner associations, body corporates and managing governance processes)
Experienced at handling pre-opening of a Hotel and Branded Residences
Excellent leadership capabilities, with a proven ability to align complex and frequently divergent stakeholder interests
Provide operational leadership experience
Excellent financial management skillset
Strong user knowledge of Microsoft Outlook, Microsoft Word, PowerPoint, and Excel
Knowledge of hotel accounting, hotel management, financial modeling, residential development, branded residential management, hotel brands, and ability to understand legal documents
Competencies
Strong background in hospitality and branded residential
Entrepreneurial drive and energy
Excellent interpersonal skills
Excellent communication skills enabling strong and effective relationships with internal and external stakeholders/departments
Fluency in English (written and spoken) is critical
Strong analysis, presentation, influencing, and negotiation skills
Serviced-oriented with an eye for details of clients\' requirements