INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 16,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Workxc2xae.To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.What you'll be doingThis role is responsible for shaping and executing a high-impact performance management framework that fosters a culture of continuous feedback, fair assessments, and career growth. This role ensures alignment between employee performance and business objectives by leading key initiatives such as goal setting, year-end performance cycles, quarterly check-ins, and leadership accountability. Collaborating with HR leaders, senior executives, and business unit heads, the role drives performance transparency, enables data-driven decision-making, and ensures a consistent, high-performance culture that optimizes individual and organizational effectiveness.Performance Management Strategy & Execution
Design and implement a group -wide performance management strategy aligned with business priorities and future talent needs.
Ensure performance processes drive fair, transparent, and objective assessments across all levels of the organization.
Own and optimize the year-end performance review cycle, ensuring leaders and employees are well-prepared through targeted communications, training, and calibration sessions.
Drive the quarterly check-in process, enabling real-time feedback, goal updates, and developmental conversations.
Goal Setting & Alignment
Establish and refine goal-setting methodologies (e.g., SMART goals, OKRs) to ensure clear, measurable, and business-aligned objectives.
Guide leaders and employees in setting stretch yet achievable goals that drive performance and career development.
Monitor goal-setting trends and ensure consistency in cascading objectives across the Group
Provide tools and training to managers on effective goal setting, tracking progress, and adjusting goals as needed throughout the performance cycle.
Driving a High-Performance & Feedback Culture
Embed a continuous feedback culture by championing tools, techniques (e.g., SBI, EBI feedback models), and leadership coaching.
Lead initiatives such as Performance Booster Week/Month, hosting interactive workshops to prepare managers and employees for performance discussions.
Work with senior leaders to ensure performance conversations are growth-oriented, objective, and tied to business impact.
Strengthen employee and manager accountability by providing clear guidelines on goal-setting, feedback, and performance differentiation.
Leadership Enablement & Fair Assessments
Facilitate performance calibration discussions to ensure fair and consistent performance differentiation across teams and functions.
Develop and execute leader training programs focused on conducting effective performance discussions and assessments.
Partner with HRBPs and business leaders to mitigate bias in performance evaluations and ensure alignment with talent development strategies.
Ensure performance ratings and outcomes are effectively linked to rewards, promotions, and development plans.
Performance Data, Insights & HR Technology
Leverage HR technology (e.g., SAP, DRIVE, Qualtrics) to streamline performance tracking, reporting, and insights.
Establish data-driven performance reviews, ensuring metrics-based evaluation of employee contributions and potential.
Generate insights from performance analytics to advise leadership on workforce trends, top talent identification, and intervention areas.
Change Management & Stakeholder Engagement
Lead change management efforts related to performance management transformation, ensuring buy-in at all levels.
Collaborate with People Partners, HRBPs, and business unit heads to drive adoption of performance initiatives.
Influence senior leadership by positioning performance management as a strategic enabler of business success and employee growth.
Develop and implement structured processes for identifying, addressing, and managing low performance at all levels.
Equip managers with the tools and training needed to have constructive, objective, and supportive conversations with low performers.
Oversee the Performance Improvement Plan (PIP) framework, ensuring struggling employees receive clear expectations, support, and opportunities to improve.
Partner with HRBPs and business leaders to ensure fair treatment, legal compliance, and alignment with company policies in managing low performance.
Use data and analytics to identify early warning signs of performance decline and proactively intervene.
What you'll need to succeed
Expertise in designing and executing enterprise-wide performance management frameworks.
Strong background in embedding feedback tools (SBI, EBI, 360 reviews) and coaching leaders on performance conversations.
Experience with SAP, Qualtrics, and data-driven decision-making in performance evaluation.
Ability to align, engage, and influence executives in shaping a high-performance culture.
Expertise in bias mitigation, performance calibration, and transparent assessment processes.
Strong understanding of goal alignment frameworks (e.g., OKRs, SMART goals) and linking performance to career growth.
Ability to ensure performance initiatives drive business impact and workforce readiness.
Ability to manage multiple stakeholders and executive committees.
What we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.