Job Description

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.


When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.



Reporting to the Managing Director, the Director of Talent & Culture is a team builder and supports all leaders and colleagues within the hotel, ensuring company policies, operating and service standards are followed, colleague engagement is high and financial goals are met. The Director of T&C will plan, lead, direct, develop, and coordinate the policies, initiatives, activities, and staff of the Talent & Culture department, ensuring legal and labor compliance and implementation of the mission and talent strategy.


You are self-motivated, take ownership of driving your own performance and thrive on being trusted in how you do your job as an expert in what you do best, while also having the appetite to learn how to do new things. You work brilliantly with colleagues across the hotel to ensure we are one team delivering a seamless and memorable colleague and guest experience.

KEY ROLES & RESPONSIBILITIES

• You will lead and oversee the day-to-day operation of the Talent & Culture Department and collaborate with senior leadership on the implementation of the human resources strategy
• You promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• You assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback
• You oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leaves; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• You conduct research and analysis of organizational trends including review of reports and metrics from the organization's human resources information system (HRIS) and talent management system.
• You monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
• You are constantly challenging the status quo and thinking about how we can improve the way we do things to create an even better guest and colleague experience
• You are self-motivated and take ownership for driving your own performance; thriving on being trusted and being given freedom in how you do your job
• You handle discipline and termination of employees in accordance with company policy
• You assist with and support colleague events
• You ensure compliance with Accor/Raffles policy and local legislation in all aspects of the human resources function



Qualifications

• Minimum of four (4) years' experience in a Human Resources leadership capacity, preferably within the hospitality industry. Understanding of hotel operations is an asset.
• University/college degree or diploma required
• Formal education or certification in Human Resources Management an asset
• Previous experience with benefit administration and employee wellness and safety initiatives
• Proven organizational skills, works well on own initiative and as a team, able to set and meet deadlines with quality results
• Strong computer skills, proficient with MS Office (Word, Excel, Outlook, etc.)
• Strong interpersonal, communications and presentation skills, both written and oral
• Self-confident and able to communicate easily with all levels of an organization from line colleagues to Executives