• Develop and implement work plans and budgets for the organizational unit, monitor performance, and submit reports to ensure objectives are met within the set timeframe and financial policies.
• Manage unit resources (e.g., human resources, financial resources, IT, assets) to ensure optimal utilization and precise, efficient goal achievement within the designated timeframe.
• Identify workforce needs, ensure fair workload distribution, conduct periodic performance evaluations, and provide learning and development opportunities to maintain motivation and high productivity levels.
• Establish, document, and update unit policies, procedures, and processes to ensure clear operational guidelines.
• Prepare and submit periodic reports to direct supervisors regarding unit activities, achievements, and relevant development proposals.

• Adhere to institution-approved systems, regulations, and work methods while maintaining confidentiality and ensuring subordinates' compliance.
• Ensure adherence to institutional policies and procedures related to health, safety, and environment to maintain a safe workplace.
• Oversee daily operations of the unit, including scheduling work and task distribution among subordinates, ensuring timely execution.
• Ensure coordination among unit activities and collaboration with other institutional units to achieve strategic goals.

• Oversee the preparation, development, and implementation of the institutions strategic and operational plans in coordination with relevant organizational units and affiliated entities, providing recommendations to senior management.
• Supervise the design and execution of all development projects directed by senior management, providing recommendations for decision-making.
• Lead the development, implementation, and review of quality systems, institutional excellence, and performance improvement requirements, ensuring compliance with international quality certification and excellence awards.
• Oversee the development of manuals, regulations, and work procedures, as well as the preparation of work improvement studies based on performance evaluation results.
• Manage the creation, application, review, and enhancement of knowledge management policies and procedures.
• Coordinate benchmarking studies with leading institutions locally and internationally to identify best practices and their applicability.
• Oversee the development and monitoring of the proposal and complaint management system to ensure service quality for employees and customers.
• Undertake any other relevant tasks as directed by the immediate supervisor.

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