General InformationPress space or enter keys to toggle section visibilityCountry/RegionUnited Arab EmiratesProvince/CityAbu DhabiLocationRosewood Abu DhabiDepartmentSales & MarketingJob TypeFull-time PermanentPress space or enter keys to toggle section visibilityOVERVIEW/BASIC FUNCTION:To plan and deliver a creative and practical sales approach that positions Rosewood Abu Dhabi as an ultra luxury hotel and delivers a strong revenue stream in each of the revenue centers (Rooms, Food and Beverage, SPA, Residences) within the hotel complex. Strategic Planning includes building effective operating plans. Sales Direction includes ensuring sales priorities are clearly defined and communicated.RESPONSIBILITIES:xc2xb7 Ensures proper recording of all sales activities carried out by the sales team in system Sales and Catering with weekly sales reporting in place.xc2xb7 Provides a professional, advisory and executive support to the Managing Director in meeting strategic goals.xc2xb7 Participates in the development and implementation of policies for the department and hotel.xc2xb7 Oversees and assists in the development and implementation of the hotel's Sales plans.xc2xb7 Monitors and evaluates contemporary sales initiatives and trends.xc2xb7 Manages departmental changes and ensuring processes and required infrastructure are in place.xc2xb7 Conducts market research.xc2xb7 Establishes pricing strategies and sales targets for the hotel.xc2xb7 Manages special projects and other business related enterprises.xc2xb7 Ensures efficient utilization of departmental resources.xc2xb7 Ensures the development, update and maintenance of promotional materials.xc2xb7 Reports on the effectiveness of Sales programs.xc2xb7 Manages human resources within the department including selection & recruitment, training & development, team building, staff performance planning and review.xc2xb7 Demonstrates compliance with legislated health and safety requirements in the work place.xc2xb7 Ensures staff in the department is aware of their duties and responsibilities.xc2xb7 Initiates corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.xc2xb7 Ensures staffs maintain complete familiarity with safety, current first aid and fire emergency procedure.xc2xb7 Ensures that all equipment is functioning and serviced regularly.xc2xb7 Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.xc2xb7 Manages departmental expenses and budget.xc2xb7 Prepares monthly outlook/forecast for related expenses and return to management as scheduled.xc2xb7 Monitors accounts activities and makes adjustments when necessary.xc2xb7 Implements cost saving methods for the department in line with corporate policy.xc2xb7 Ensures staffs abide by both the hotel and policies and procedures.xc2xb7 Ensures files, correspondence and other relevant business documentation are maintained.xc2xb7 Liaises with Corporate office to ensure execution and smooth flow through of all Sales initiatives.xc2xb7 Coordinates with the Sales department within the company to maximize sales opportunities.xc2xb7 Represents and promotes the hotel to all sectors in the community locally and overseasxc2xb7 Participates in Rosewood initiated sales events.xc2xb7 Conducts sales promotion trips to target markets.xc2xb7 Maintain good rapport and communication in the market place locally and overseas.xc2xb7 Analyses, evaluates and improves personal performance on a continual basis.xc2xb7 Determines overall Sales objectives and initiatives best suit the hotel.xc2xb7 Produces and executes Sales budgets and business plans.xc2xb7 Effectively promotes and positions the brand and the hotel at its desirous level.xc2xb7 Manages and administrates the Sales department.xc2xb7 Assists the ExCom in achieving the hotel's business objectives and revenue goals.xc2xb7 Knowledge of market trends and behavior including political, economic and social issues.xc2xb7 Sound communication skills.xc2xb7 Maximize revenue stream performance in accordance with targets agreed by Rosewood and Hotel Owners.xc2xb7 Maintain complete knowledge of all Revenue generated departments and comply with all departmental policies, service procedures and standards.xc2xb7 Ensure that professional standards are deployed in the (reservations), sales, and catering to ensure that customers' experience is beyond expectation and leads to returning guests.xc2xb7 Put in place a strategic planning process that ensures all Sales associates have defined targets and detailed strategies to ensure that the sales efforts are focused and generate a return on investment.xc2xb7 Build effective professional teams to achieve determined revenue goals.xc2xb7 Identifies key and potential accounts and acts on them immediately in accordance with agreed business development strategy.xc2xb7 Formulates clear statements of objectives for the department and ensures their timely implementation.xc2xb7 Develops realistic, transparent and commercial sustainable goals broken down by key market segments, inclusive of residences presented in the form of a personal business plan. Monitors systematically the revenue performance of key retention, development and acquisition accounts.xc2xb7 Analyze sales performance statistics and adjust sales team strategy in accordance with changes in the market, as well as review deployment of each member of the team.xc2xb7 Participate in planning and organizing key exhibitions, roadshows and sales trips to maximize the brand coverage of Rosewood Hotels and optimize the production of short, medium and long term business for Rosewood Abu Dhabi.xc2xb7 To conduct timely sales meetings with the Sales and Catering team to provide appropriate levels of professional direction on a daily, weekly and monthly basis.xc2xb7 To interface with key corporate accounts, to build a network of professional contacts to drive high yielding business into Abu Dhabi Rosewood.xc2xb7 Liaise professionally and timely with all department heads as it relates to the coordination of sales issues to ensure their effective execution.xc2xb7 Ensures proper and timely submission of recurrent and ad-hoc reports.xc2xb7 Drafting of standard operating procedures (SOP's) for corporate and leisure sales.xc2xb7 Ensures proper recording of all sales activities carried out by the sales team in Sales Force and Catering with weekly sales reporting in place.xc2xb7 Evaluates the sales team's skill set and recommends training plans that will improve the ability and worth of our sales team to the hotels.xc2xb7 Handles complaints from contractual partners and informs the department(s) concerned of the results, resolves such a complaint so as to retain customer loyalty.xc2xb7 Provide the management team with feedback on the customer experience of corporate and leisure guests.QUALIFICATIONS:
Experience: Must have experience in sales operation within the 5 star hotel
category. Must have managed a professional hotel sales within the GCC region. Must be well versed in the best practices of revenue management including the deployment of hospitality software such as Sales Force, and Ideas.
Education: Certificate/Diploma. Professional affiliation to professional body.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Understand the behavior of customers and define appropriate strategies to influence
buying patterns. Manage a diverse team to optimize collective performance within key markets. Develop strategies to channel distribution from international markets and electronic channels.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements
throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: -
About UsPress space or enter keys to toggle section visibilityLocated on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.