Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Lead and manage the day-to-day operations of Front Office, Guest Services, Concierge, Housekeeping, Fairmont Gold, and Royal Service, ensuring all service standards are followed, ensuring exceptional guest service is provided as well as overall cleanliness of rooms and public areas.
• Manage third-party relationships related to the Rooms Division (i.e. Valet).
• Prepare annual budgets and administer them in a fiscally responsible manner.
• Lead and support all areas in the achievement of their colleague, guests and financial targets.
• Control all purchases for the department while being consistently aware of quality and cost.
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
• Active participation with the Commercial Team to increase RevPAR index within the competitive set.
• Oversee group business, reviewing and ensuring details of group resumes are met.
• Oversee the selection, training, and development of all Rooms Leaders and colleagues to ensure timely recruitment and career growth.
• Develop and implement training & SOP\xe2\x80\x99s to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA), Employee Engagement (EES), and Guest Loyalty (ALL).
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• 4+ years\xe2\x80\x99 experience in a similar Senior Leadership role at a Luxury 5-star hotel.
• Forbes 5 Star experience would be a plus.
• Progressive Leadership experiences.
• Proficiency with PMS and hotel operating systems.
• Proven record in coordinating multiple departments to make gains toward targeted GSI, GOP, and EEI results.
• Self-confident, proactive, and able to prioritize and make effective decisions.
• Ability to build strong relationships, interact, and influence others at all levels of the organization.
• Computer literacy is a must, with a strong knowledge of MS office Apps.
• University/College degree in a related discipline would be a plus
• Fluent spoken and written English.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor