:Additional Information: This hotel is owned and operated by an independent franchisee, Sheraton Grand Hotel Dubai. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.POSITION PURPOSEFunctions as the strategic business leader of property operations and acts as Hotel Manager in his/her absence. Areas of responsibility include Front Office Operations, Housekeeping & Laundry, where applicable. you will develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. You will need to ensure operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee you are expected to develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.ESSENTIAL FUNCTIONSManaging Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budget
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
Strives to improve service performance.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
Establishes a vision for product and service delivery on property.
Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to individuals and/or managers.
Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Stays knowledgeable of leadership talent in the property.
Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
CORE COMPETENCY REQUIREMENTSBuilds Personal EffectivenessActs with IntegrityCommunicates EffectivelyExhibits Self-ConfidenceMakes Effective DecisionsBuilds Team EffectivenessBuilds RelationshipsFacilitates Open CommunicationFosters TeamworkSupports Team DiversityDevelops PeopleAttracts, Develops & Retains TalentInspires TrustLeads By ExampleLeads Learning in the OrganizationBuilds Competitive AdvantageCreates Strategic FocusDemonstrates Financial AcumenDrives Business ResultsFosters Customer FocusCreates a High Performance CultureDemonstrates Functional ExcellenceExecutes EffectivelyMotivates & Inspires OthersTakes OwnershipDrives Change & InnovationBuilds Support for ChangeDrives Continuous ImprovementIdentifies & Applies Best PracticesSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESStrong effective communicator with PR attitude and skills Ability to build rapport with Executive Committee, General Manager(s) and Area Executives Sales and Marketing background Strong professional personality Constructively manage all stakeholders and break barriers Ability to build and lead effective and successful teams Analytical thinker combined with skills of thinking outside the box Ability to effectively use technology such as Internet and software Withstanding pressure without it having effect on efficiency or quality Open to change and ability to create and drive change Ability to deal with ambiguity and a changing environment Proven record of driving and delivering Financial Results Complete understanding of the importance of the Voice of the Customer Fluent written and spoken business English Business and industry experience at the strategic and tactical level Experience leading major initiatives Experience leading cross-functional teams Experience managing large-scale projects Strong analytical and diagnostic skillsFinancial management Ability to breakdown cultural barriersThis company is an equal opportunity employer.frnch1