• Strategically planning and managing L&D, Performance Management and Quality Assurance
• Communicating and maintaining the following Mandarin Oriental Hotel Group's Learning & Development Standards along with the Executive Committee, Hotel Manager and General Manager

• Move In Orientation
• Departmental Training
• Off-Job/Classroom Training Programs
• Supervisory/Management L&D
• Managing L&D for the Hotel
• L&D Administration and Resources
• Planning, implementing and reviewing learning and development for the hotel and individual departments
• Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests meeting environment)
• Designing, delivering and arranging training programs to address specific training needs
• Assisting all department heads with making and implementing training decisions in their areas
• Maximizing learning by providing a creative, fun and exciting environment in delivering training programs such as: Move In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up, MOve Forward, Managing Learning & Development and any new training programs as provided by Corporate Learning & Development
• Managing internal and external (Food Handlers certification) training documentation within the property
• Reporting on status of training for each colleague within the hotel
• Controlling training expenses and managing expenditures to meet the property's needs while remaining within budget guidelines
• Coordinating outside training requirements
• Advising the Executive Committee on strategic issues involving training
• Participating in Corporate initiatives, such as yearly conferences, LQE Workshops, pre-openings, Cultural Exchange Ambassador, development of new programs
• Managing the Performance Management Cycle (MPD) for all colleagues
• Assisting with succession planning for all colleagues
• Supporting all efforts to enliven our Company's Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel
• Managing the hotel quality assurance program by facilitating Quality meetings, analyzing data from Guest Satisfaction Loyalty Surveys (LRA), mystery shops/inspections (MOQA, Forbes, AAA, Coyle, etc.), and ensuring follow up
• Assisting with other Human Resources functions as needed.

Successful Profile for this rolePurposeCustomer focusIs dedicated to meeting the expectations and requirements of internal (colleagues) and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers/colleagues in mind. Upholds and drives our LQEs through daily actions; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.Business acumenKnows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.ProcessDrive for resultsCan be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Functional & technical SkillsHas the functional and technical knowledge and skills to do the job at a high level of accomplishment. Is knowledgeable about, and role models, the MOHG SOPs and LQEs.Problem solvingUses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn\'t stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom and experience.Process managementGood at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can\'t; can simplify complex processes; gets more out of fewer resources and uses time efficiently.PeopleDeveloping Self and OthersIs personally committed to and actively works to continuously improve him/herself; works to deploy strengths: works on compensating for weakness and seeks feedback. AS APPLICABLE - provides challenging and stretching tasks and assignments for others; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them. Uses PROFILE/Performance Discussions for Line Colleagues effectively for talent management and development; is a people builder and a motivator and supports the company initiatives to ensure continuous improvement of our LQEs.Interpersonal savvyRelates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Building effective teamsBlends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Directing othersIs good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.Hiring & staffingHas a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles a talented team.Sizing up peopleIs a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.PersonalEthics and values & integrityAdheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws.HumilityCan get things done quietly without unnecessary noise; quickly admits flaws and mistakes; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximizes the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.ComposureIs cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn\'t show frustration when resisted or blocked; is a settling influence in a crisis.ApproachabilityIs easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.Skills & Qualifications:

• Extensive experience in L&D and Quality Management, preferably within the hospitality field or high-end customer service discipline and/or managerial experience in luxury hotel
• Problem solving and action plan formulation.
• Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
• Possess high degree of stamina, agility and flexibility
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
• Knowledge on developing training programs
• Strong Computer literacy: Microsoft Office Suite and Internet, digital imaging knowledge.
• Excellent communication skills

Apply NowFirst Name (required) 32a6a6fdLast Name (required) ec8927e0Email (required) c1d866ccApply Please wait... DoneThank youUn oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) e3d62115Last Name (required) 7041597eEmail (required) cfa9ae4fJob Alert c40818d1Departments 0f1911e2 Departments 15c83f32Categories bd81ecbc Categories ff54cda0Property f03b2633 Property bb46c5a0Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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