Job Description

A dynamic organization driving excellence while also operating an innovative hospitality platform that develops and manages hotels and resorts across diverse global locations with a strong pipeline for future growth.

Reporting to the CEO, you will be responsible for;

Lead the execution of the Group's operations strategy to enhance market positioning, operating profits and service levels, tailored to region-specific needs. Provide direction to General Managers to develop annual business plans, KPIs and capital expenditure plans, ensuring alignment with corporate strategy and compliance with Group standards. Guide in strategy implementation and monitoring by tracking properties KPIs against targets, identifying risks, recommending corrective actions, and ensuring delivery within defined targets, timelines, and budgets. Continuously assess and review core hotelier and business support standards and practices to optimize operations, resources, and guest services, maintaining the Group's luxury market leadership. Direct the preparation and consolidation of the operations budget and identify opportunities for improvement. Lead the development and implementation of operations policies, systems, processes and procedures to ensure world-class service delivery and innovation. Foster a culture of excellence by implementing practices that empower staff, enhance flexibility and maintain high service quality. Collaborate with General Managers to implement LQA standards, striving for superior service and competitive LQA score achievements. Reports to the CEO. Must hold a Six Sigma Black Belt qualification. Demonstrated leadership experience in one of the following: General Manager or Senior Hotel Manager role, transitioning into an operations-focused position. Operations Director level with a proven track record. Experience managing a portfolio of luxury brands, aligning with the Group's positioning. Flexibility for remote working, with no requirement to relocate to the UAE. #J-18808-Ljbffr