Job Description

Position: Director of Learning and Development - Mandarin Oriental Downtown, Dubai (Full time #539499)

Property / Office: Mandarin Oriental Downtown, Dubai

Location: Dubai, United Arab Emirates

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.


With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.


Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.





The Director of Learning and Development plays a pivotal role in shaping the future of the Hotel by designing and implementing innovative training programs, responsible for, but not limited to, the overall Hotel's learning and development, performance management, and quality assurance, focusing on to deliver exceptional service and exceed both Colleagues' and Guests' expectations.


Key Responsibilities:


• Develop and implement comprehensive learning and development strategies aligned with the hotel's objectives and values.
• Design and deliver training programs for all levels, including onboarding, leadership development, technical skills training, and service excellence.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and make adjustments as necessary.
• Foster a culture of continuous learning, engagement, and accountability among Colleagues
• Collaborate with department heads and senior leadership to identify training needs and opportunities for improvement.
• Lead and inspire the L&D team, providing guidance, mentorship, and support to ensure their success and professional growth.
• Stay abreast of industry trends, best practices, and innovations in learning and development, and incorporate into training initiatives.


Skills and Qualifications:


• Bachelor's degree in Human Resources, Hospitality Management, or related field; Master's degree preferred
• Minimum of 3 years of experience in an L&D role, as Training Manager or similar role of learning and development, training, or talent development roles, preferably in the hospitality industry
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
• Proven track record of designing and implementing effective training programs that drive employee engagement, performance, and retention
• Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels
• Strong project management skills, with the ability to manage multiple priorities and deadlines
• Proficiency in learning management systems and other training technologies

Advertised: 27 May 2024 Arabian Standard Time

Applications close: 31 Jul 2024 Arabian Standard Time