:Job Title: Director of IT - UAE NationalJob Location: Abu DhabiRemuneration: CompetitiveJob Responsibilities:Direct and lead the development and implementation the companys IT strategy and oversee the design and implementation of delivery support and assurance through formulation of an IT roadmap and IT initiatives, to ensure effective translation of business requirements into IT solutions and to enable growth and improve customer experience whilst continuously striving to improve the companys IT efficiency and operational excellence.Strategy and Planning

• Direct and lead the development and implementation of the department related policies, systems, procedures manual, Delegation of Authority, system user manuals and standard forms to ensure compliance across the Authority and alignment with the companys overall policies and procedures.

• Ensure effective cascading of the sector strategy into the departments strategic and operational plans to achieve the companys overall objectives.

• Develop and direct the implementation of the department strategic, budget and procurement, and operational plans, and monitor corporate performance ensuring alignment with the sector strategy, the companys vision, mission and corporate objectives.

• Forecast and develop department budget and direct the monitoring of financial performance against the budget to ensure areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.

• Develop the department Key Performance Indicators (KPIs) in line with the companys overall objectives and ensure that sections meet KPIs in order to improve efficiency and effectiveness.

OperationsIT Governance and Strategy:

• Oversee and lead the development of IT governance framework covering IT services, IT risk management, and IT compliance in line with industrys best practices and standards to support the companys overall strategy.

• Direct the development and maintenance of the IT Strategy to guide best practices adoption and ensure the companys operational and security concerns are addressed with the executives.

• Oversee and direct the design, development and communication of IT policies, procedures and operational standards in accordance with industrys best practices and ensure implementation across the company to achieve maximum efficiencies and synergies in IT applications.

• Oversee the planning, implementation and maintenance of IT infrastructure and applications to ensure that all necessary systems are in place to meet the requirements of operations.

• Oversee and lead the process of identifying and documenting all IT related needs from different users at the company and liaise with external vendors to develop solutions and ensure accurate design architecture of the necessary IT systems.

• Manage the identification of potential integration needs with the IT systems / applications databases of external stakeholders to ensure effective flow of information.

• Drive proactive identification of opportunities and risks for delivering services through technology, identification of opportunities for innovation, and assessment of obstacles and technical hurdles to the business success.

• Ensure the adherence to IT project methodology and framework to ensure projects are executed within the quality, time, and approved costs.

IT Applications:

• Ensure all major systems, applications, networks, and hardware are operating and maintained cost-effectively, and meet defined service levels agreements (SLA) and standards, as well as the defined user and business needs.

• Lead the effective provision of application support and live troubleshooting of IT systems and applications by managing the team activities, including third-party vendors, to ensure satisfaction of internal and external customer whilst maintaining uninterrupted operations.

• Direct the monitoring and verification of effective operation and maintenance of systems and applications including IT systems, enterprise applications, hardware, daily backup, server management, etc. to avoid any business disruptions.

IT Infrastructure and Workplace:

• Drive and build relationships with contractors and vendors and review their performance periodically to ensure that the company receives high quality IT services in accordance with defined SLAs.

• Ensure that the development, provisioning, and maintenance of appropriate technologies is aligned and consistent to business requirements and strategies.

• Ensure that the companys systems and infrastructure provide the up time based on industry standards and aligned with the company's business continuity requirements.

• Oversee and perform quality assurance activities related to the performance of IT systems, review and provide reports regularly on application performance.

• Lead the implementation of disaster recovery plans, in coordination with other IT teams, when required to safeguard and protect all IT operations.

• Direct the compliance to service level agreements with the external vendors for hardware and software and monitor the performance of vendors in line with the service level agreements and takes remedial action.

• Ensure the implementation of effective measures for data integrity, security, and access control to ensure confidentiality and protection of data.

• Ensure adherence with software licensing laws (Abu Dhabi System & Information Centre).

• Direct the development of the information technology project management framework and quality standards across the entity.

• Provide subject matter expertise and facilitate audit of detailed documentation of security policies, procedures, standards, and documentation.

Data Management:

• Oversee the development and implementation of Data Management Programme in compliance with the Abu Dhabi Data Management Standards ensuring alignment to the companys overall Strategic Plan and the Abu Dhabi Government Strategy.

• Define and implement a programme governance structure to oversee rollout of the Data Management Programme.

• Oversee the establishment of processes and tools that support the data principles to allow business-focused initiatives within the company to align with the Data Management Control Standards set forth by the company.

• Oversee the establishment and implementation of data governance checkpoint process, which will include appropriate monitoring to allow programmes to show compliance with the Data Management Standards and ensure that corrective actions are documented and implemented in case of deviation from these Standards.

• Oversee the establishment of data architecture roadmap to assist in planning and implementing both the Enterprise Data Capabilities and the Application Data Management capabilities.

• Build the required capabilities within the company to support the objectives of the Abu Dhabi Government Data Management Programme.

• Oversee the identification of IT capabilities required to support the business processes and collaboration in the development of information technology strategies as an integrated part of the business strategy.

Talent Management and Development

• Direct the effective achievement of department operational goals through effective leadership and by setting department objectives, managing performance within the department, and developing and motivating the team to maximize performance.

• Oversee and lead talent development initiatives in coordination with the Human Resources Department and discipline experts and thereby ensure the availability of talent to fit the companys requirements.

• Act as a role model and ensure the team adheres to organizational values and ethics to establish a value-driven culture within the Authority.

• Share professional expertise and knowledge to build internal intellectual capital and facilitate knowledge sharing across the Authority.

• Manage, mentor, guide and coach section heads by using effective leadership strategies, providing directions and ensuring proper execution of all initiative undertaken by the company to the highest standards.

Corporate

• Oversee and direct periodic organizational structure change and to ensure optimal resource utilization.

• Direct change management through continuous improvement of department systems, processes and practices taking into account global standards and changes in the business environment, which demand proactive action plans.

• Ensure that all department reports are prepared timely and accurately and meet the company requirements, and quality standards.

• Oversee department adherence and compliance with all the company corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety etc.) and code of business conduct.

General

• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.

• The academic and professional certificates required and approved by the company should be acquired within the period specified and based on the employees Individual Development Plan.

• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.

• Ensure teamwork, collaboration and dedication in performing duties.

• Showcase a strong leadership to the team members.

• Knowledge and awareness about the capabilities of the subordinates and showcase a strong

• Knowledge in the field of specialization.

• Provide the required support and guidance to the subordinates.

• Take responsibility of the decisions made.

To qualify for this role, you must have:

• 14-15 years of relevant experience in IT strategy formulation, policies, processes, systems development and infrastructure out of which 8 years in a managerial role.

• Bachelors Degree in Computer Science/Studies or in Information Systems or computer engineering or a related discipline is essential.

• Fluent in Arabic and English.

• Microsoft Certified System Engineer (MCSE) status or CISCO certified internetwork expert (CCIE), Certification in business enterprise solutions such as CIERP, Certified Information Security Manager (CISM), Systems Audit and Control Association (ISACA), Computer Network Engineer (CNE), Cisco Certified Network Associate (CCNA), Information Technology Infrastructure Library (ITIL) Professional Experience, and ISO 27001, ISO 20000 and SSA16.

• Masters Degree in relevant subject is preferred.

• Project Management Professional (PMP), Leadership ILM 5 is a plus.

• Exposure to networking accessories, LAN, WAN, TCP/IP, DNS, UDP, VoIP, etc. is a plus.

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