A. Functional: 1. Flight Operations Approval: Lead and manage the team to approve airline schedule operations, block landing and traffic rights based on aircraft documents validation & schedule information of comparison reports. 2. Flight Data Analysis: Manage to grant landing permission for ad-hoc carriers and ensure only permitted flights are operated and lead to monitor daily flight operations through Dubai International and Al Maktoum International are in compliance with the DCAA/GCAA/ICAO rules and regulations. 3. NOC: Monitor approvals related to Air Transport scope of requests after analysis and ensures its match with DCAA regulations. Work effectively to a continuous update on processes and procedures for related business issues. 4. SLA Audit Reports: Oversee operations of scheduled airlines with respect to scheduled adherence service levels, including analysis of reflecting compliance of regulations on denied boarding/cancellations/delays to ensure DCAA maintains oversight of regulatory adherence and passenger/cargo movement. 5. Consumer Protection: Lead and setup techniques and processes to ensure best practices applied on Aviation Consumer Protection related issues. 6. Online Services: Manage the execution of the team to organize the necessary researches, benchmarking and meetings for the provision of continuous improvements in online and smart landing permission, NOC and complaints systems and ensure the system is available for 24/7 service. 7. Complaints Management: Set objective levels to measure KPIs pertaining to complaint management procedures. Oversee the effective measurement of end-to-end complaint records process to assess the percentage of complaints tracked through recordings. 8. Security Pass Endorsement: Ensure Validation and endorsement of operators request for security passes and monitor operators compliance with regulations and endorses licenses for approval. 9. Liaison and Representation Duties: Liaise and represent the Air Transport department with aviation-related entities such as Emirates, Fly Dubai, DNATA, and General Civil Aviation Authority, Free Zone Authorities, Dubai Airports, Airport Companies, Aviation City, Airlines and other Government Departments DEDand oversee and review the preparation of monthly bulletins and annual report relating to the aviation activities in the Emirate of Dubai. 10. Development of aviation in Dubai: Involve in the aviation related activities and coordinate with different entities to improve safety of air transportation facilities in Dubai.