Job Description

Area(s) of Responsibility Key Activities

Research and Development
• Undertake research to understand consumer information-seeking behavior.
• Develop and test automated solutions to replace manual processes.
• Deploy automated decision analytics to improve efficiency.
• Conduct research on consumer and e-commerce trends.
• Identify and integrate new age mediums for digital service channels.


Content Management
• Manage content for omni service channel solutions.
• Ensure consistency in communications and promotions across channels.
• Update and maintain content regularly.


Performance Tracking and Reporting
• Track performance and campaign results of digital service channels.
• Create reports and keep track of solution insights.
• Report on Guest Satisfaction, Revenue Generated and Unanswered Intents, both internally and externally.


Optimization and Continuous Improvement
• Analyze performance of chatbots.
• Suggest and implement plans for improvement in success and guest experience.
Continuously optimize digital service channels based on performance data.
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Essential:


• Undergraduate Degree
• 1-2 years of experience in managing Social Media, Contact Center, E-Commerce, or Chatbots.
• Project Management
• Change Management
• Digital and Social Platforms
• Vendor Management
• Proficiency in English and Arabic

Desirable:


• Graduate Degree
• 1-2 years of experience in Digital Marketing is Desirable
• Product Management
• AI/LLM Engineering