Digital Banking Business AnalystAre you a detail-oriented **Digital Banking Business Analyst** with a passion for optimizing banking processes and enhancing digital experiences? This role in Dubai offers an opportunity to bridge the gap between technology teams and sales and distribution teams, ensuring seamless digital case submissions and process improvements. If you have expertise in **digital banking operations, process mapping, and market research**, this role is ideal for you.Job Location: Dubai, United Arab Emirates
Job Industry: Banking and Financial Services
Job Function: Business Analysis and Digital Banking
Salary: Negotiable
Gender: AnyKey ResponsibilitiesTechnology and Process Support
- Act as a liaison between sales and distribution teams and technology teams for digital case submissions and issue resolution
- Investigate and resolve challenges related to digital case processing and approvals
- Work closely with IT and product teams to improve digital sales journeys and optimize system performanceMarket and Competitor Research
- Conduct in-depth market research to identify industry trends and emerging best practices in digital banking
- Perform competitor benchmarking to enhance digital product offerings and maintain a competitive edge
- Analyze customer behavior and preferences to provide insights for improving digital banking solutionsProcess and Operational Excellence
- Conduct thorough investigations and root cause analysis to address process inefficiencies
- Design and document optimized workflows and process maps to enhance operational efficiency
- Recommend process enhancements to improve customer experience and streamline digital transactionsStakeholder and Communication Management
- Engage and manage senior stakeholders across various banking departments
- Prepare and present findings, reports, and recommendations to leadership teams
- Collaborate with multiple teams, including compliance, risk, IT, and operations, to ensure alignment on digital transformation initiativesRequired Skills and Experience
- Proven experience in **digital banking, business analysis, or a related field**
- Strong understanding of **digital banking operations and sales processes**
- Experience collaborating with technology teams to enhance digital banking platforms
- Ability to conduct **market research, competitor analysis, and process investigations**
- Proficiency in process mapping tools such as **Visio or similar software**
- Strong analytical, problem-solving, and critical-thinking abilities
- Excellent communication and stakeholder management skills, especially at a senior level
- Experience in **financial services or banking** is a strong advantageWhat We Offer
- Competitive salary and benefits package
- Opportunity to work on high-impact digital banking projects
- Career growth and professional development in the financial technology sector
- Exposure to cutting-edge digital banking solutions and industry best practicesAbout the Company
A leading financial institution focused on **digital banking transformation and process optimization**, committed to delivering seamless banking experiences through innovative digital solutions in the UAE.Job Title Digital Banking Business Analyst
Digital Banking Business AnalystAre you a detail-oriented **Digital Banking Business Analyst** with a passion for optimizing banking processes and enhancing digital experiences? This role in Dubai offers an opportunity to bridge the gap between technology teams and sales and distribution teams, ensuring seamless digital case submissions and process improvements. If you have expertise in **digital banking operations, process mapping, and market research**, this role is ideal for you.Job Location: Dubai, United Arab Emirates
Job Industry: Banking and Financial Services
Job Function: Business Analysis and Digital Banking
Salary: Negotiable
Gender: AnyKey ResponsibilitiesTechnology and Process Support
- Act as a liaison between sales and distribution teams and technology teams for digital case submissions and issue resolution
- Investigate and resolve challenges related to digital case processing and approvals
- Work closely with IT and product teams to improve digital sales journeys and optimize system performanceMarket and Competitor Research
- Conduct in-depth market research to identify industry trends and emerging best practices in digital banking
- Perform competitor benchmarking to enhance digital product offerings and maintain a competitive edge
- Analyze customer behavior and preferences to provide insights for improving digital banking solutionsProcess and Operational Excellence
- Conduct thorough investigations and root cause analysis to address process inefficiencies
- Design and document optimized workflows and process maps to enhance operational efficiency
- Recommend process enhancements to improve customer experience and streamline digital transactionsStakeholder and Communication Management
- Engage and manage senior stakeholders across various banking departments
- Prepare and present findings, reports, and recommendations to leadership teams
- Collaborate with multiple teams, including compliance, risk, IT, and operations, to ensure alignment on digital transformation initiativesRequired Skills and Experience
- Proven experience in **digital banking, business analysis, or a related field**
- Strong understanding of **digital banking operations and sales processes**
- Experience collaborating with technology teams to enhance digital banking platforms
- Ability to conduct **market research, competitor analysis, and process investigations**
- Proficiency in process mapping tools such as **Visio or similar software**
- Strong analytical, problem-solving, and critical-thinking abilities
- Excellent communication and stakeholder management skills, especially at a senior level
- Experience in **financial services or banking** is a strong advantageWhat We Offer
- Competitive salary and benefits package
- Opportunity to work on high-impact digital banking projects
- Career growth and professional development in the financial technology sector
- Exposure to cutting-edge digital banking solutions and industry best practicesAbout the Company
A leading financial institution focused on **digital banking transformation and process optimization**, committed to delivering seamless banking experiences through innovative digital solutions in the UAE.
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