Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day




Overview of the role :




The Certified Enterprise Architect / Design Consultant will lead the design and implementation of cloud-based solutions including but not limited to AWS and Azure platforms, tailored to the banking sector's operational needs. This role is pivotal in integrating Genesys contact center solutions with core banking systems to enhance customer service capabilities and operational efficiencies




What you will do :




• Design and implement scalable and secure cloud architectures aligned with banking operational requirements.
• Integrate Genesys contact center solutions with core banking systems to improve customer service delivery.
• Ensure high availability and performance of cloud-based services (AWS, Azure) supporting banking operations.
• Provide technical leadership and guidance to ensure compliance with enterprise architecture standards.
• Collaborate with stakeholders to identify and implement innovative technology solutions.
• Drive continuous improvement by evaluating emerging technologies and industry trends.
• Monitor and report on the performance of implemented solutions against defined KPIs.






•Accountabilities•




• Lead architecture design and implementation for cloud-based solutions.
• Integrate Genesys contact center solutions with core banking systems.
• Ensure compliance with enterprise architecture standards.






Required skills to be successful :




• Expertise in cloud architecture and services (AWS, Azure).
• Proficiency in integrating Genesys contact center solutions with banking systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to drive technology initiatives from concept to completion.






What equips you for the role :




• Bachelor's degree in Computer Science, Information Technology, or related field.
• Certification as an Enterprise Architect (e.g., TOGAF, AWS Certified Solutions Architect, Azure Solutions Architect).







About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.



The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.



The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.



These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.