Position

The Department Manager works close to the Store Manager in order to support the Store\'s organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

• Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
• Monitor and achieve category department performance with relevant KPI\'s.
• Analyze the category business, propose and implement action plans to improve results.
• Ensure an excellent and luxurious client journey.
• Implement appropriate CRM tools and develop loyal clients, maximizing the possibility of networking.
• Lead by example and be a coach of a large sales team of professionals.
• Translate strategic and business goals into concrete and individual actions and objectives.
• Set performance target for the team with the Store Director
• Discuss individual performance on a regular basis and propose training and developing action plans.
• Ensure that merchandise is properly managed, displayed, stored and maintained.
• Report to Stock Planning and Merchandising team on sales performance.

Profile

• 5 years\' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
• Bachelor\'s Degree or equivalent is preferred
• English fluent
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism
• Client focus with great business acumen
• Administration and financial skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry

Fendi