The Delivery Head is responsible for overseeing the successful delivery of projects and services to clients, ensuring that they meet or exceed expectations in terms of quality, schedule, and budget. This role involves managing delivery teams, coordinating with various departments, and maintaining strong relationships with clients to ensure satisfaction and repeat business.Key Responsibilities:

• Project Management:

• Oversee the end-to-end delivery of projects, from initiation to closure.
• Ensure that projects are delivered on time, within scope, and within budget.
• Monitor project progress and performance, addressing any issues that arise.
• Implement and maintain project management best practices and standards.
• Team Leadership:

• Lead and manage a team of project managers, developers, and other delivery staff.
• Provide mentorship, training, and development opportunities to team members.
• Foster a collaborative and high-performance team environment.
• Client Relationship Management:

• Act as the primary point of contact for clients, ensuring their needs and expectations are met.
• Build and maintain strong, long-lasting client relationships.
• Conduct regular client meetings and reviews to discuss project progress and gather feedback.
• Quality Assurance:

• Ensure that all deliverables meet the company\'s quality standards and client expectations.
• Implement and oversee quality assurance processes and procedures.
• Conduct regular audits and reviews of project deliverables and processes.
• Financial Management:

• Manage project budgets and financials, ensuring profitability and cost control.
• Prepare and present financial reports to senior management.
• Identify and implement cost-saving measures and efficiencies.
• Strategic Planning:

• Develop and implement delivery strategies that align with the company\'s goals and objectives.
• Identify opportunities for growth and improvement in delivery processes.
• Collaborate with other departments to align delivery strategies with overall business strategy.
• Risk Management:

• Identify potential risks and issues related to project delivery and develop mitigation plans.
• Monitor and manage risks throughout the project lifecycle.
• Ensure compliance with all relevant regulations and standards.

Qualifications:

• Education:

• Bachelor\'s degree in Business Administration, Information Technology, or a related field. MBA or equivalent is preferred.
• Experience:

• Proven experience as a Delivery Head, Project Manager, or in a similar leadership role.
• Extensive experience in managing large-scale projects and delivery teams.

About IGT:IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.IGT\'s Digital team collaborates closely with our customer\'s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer ExperienceOur offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC\xc2\xae Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

IGT Solutions