Job Description

Career Area:Sales

: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Global Caterpillar Export Services (CES) team has an opportunity for a Dealer Support Administrator who will manage the flow and work priorities of dealer business applications from dealers worldwide to enable aftermarket parts sales via the CES business models.

This role is the main driver for Export Parts Policy compliance, general export and trade compliance, and ensures CES abides by compliance policies set forth by other Caterpillar entities. As the starting point for dealer and customer registration, this role plays a part in mitigating risk associated with Legal, Tax, and Finance as well.

This role will interface with Caterpillar employees from many disciplines, customers, and dealers throughout the world.

What You Will Do:

Maintain comprehensive knowledge of CES business and customers

Validate inputs, request clarity and/or additional information from dealers, escalate to CES management, and communicate decisions to dealers

Gain expert knowledge of CES's Dealer Business System and providing support to Distribution Center Order Analysts

Understand company policies, practices and systems with regards to customer and dealer code registrations

Conduct export compliance screening

Validate dealer provided information for accuracy

Request information from dealers to complete registration processes

Consult with other internal business units with regards to trade, export, and compliance regulations

Enter customer and dealer data into Caterpillar database systems

Enforce Caterpillar policies, namely the Caterpillar Export Parts Policy, and enforce all aspects of export compliance

Engage in and supporting continuous improvement projects by improving digital capabilities, data collection and accuracy, and systems to help drive strategic initiatives and to improve financial integrity, reporting, and controls

Create data-driven decision-making processes to drive process improvements for efficiency and quality

Support finance activities for CES business models including growth and development tasks with regard to financial system testing, customer activity reviews, providing support of CES procure-to-pay processes, and shared responsibility for managing CES Accounts Receivable and Accounts Payable processes.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Top Candidates Will Also Have:

Knowledge of ERP systems, customer data systems, Salesforce, GTS, etc.

Knowledge of LEAN

Knowledge of software packages such as Power BI, Power Automate, Snowflake, and Microsoft Office applications (namely Excel)

Experience and understanding with global logistics and parts distribution

Additional Info:

This role is a full time, Hybrid position and currently requires 3 days a week in office

No relocation package will be provided

The successful candidate must be willing to work US business hours

International and Domestic travel up to 10%

What We Offer:

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Visa sponsorship available for eligible applicants.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

R0000256251