Job Description

Description entreprise :
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Did you know? 80% of cyberattacks involve privileged accounts. As a leader in the privileged

access management market, with a strategy based on innovation and agility, WALLIX's mission is

to simplify cybersecurity for its clients worldwide.


WALLIX was founded in 2003 in Paris, France, as a digital services company. Following a client

audit request, WALLIX initially developed an internal tool to track the access of internal and

external administrators. WALLIX then established an R&D center and became a full-fledged

publisher of access and identity governance software. In 2015, WALLIX became WALLIX Group

and the first French cybersecurity software publisher to be listed on the stock exchange

(EuroNext, code: ALLIX). The WALLIX Group acquired Simarks and Trustelem in 2019, and

Kleverware in 2023.


The WALLIX suite of solutions is distributed through a network of over 300 resellers and integrators

worldwide, and WALLIX supports more than 3,000 organizations in securing their digital

transformation. WALLIX is a founding member of the HEXATRUST group, has been included in the

Futur40, the first ranking of growth companies listed on the stock exchange published by Forbes

France, and is part of the Tech 40 index.


Description du poste :
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To support our strong growth, we are looking for a Cybersecurity Consultant on a permanent

contract in Dubai... Could it be you?


Integrated into our Customer Support team, you will be responsible for addressing the technical

support issues of our international clients and partners, and you will also work closely with our

R&D team (notably the L3 team, responsible for major client bugs).


The team is international and is based in Paris, Rennes, Madrid, Montreal, Dubai, and Germany. A

team based in Vietnam covers the hours not covered by the European and Montreal teams.

The position includes two main areas: support (the primary focus, where you will start your

activities) and professional services (value-added missions for our clients: architecture audits,

installation and integration of our products, upgrades, specific developments...).


Good communication skills will also be important if you join us: documenting client tickets,

writing reports to clients and partners to inform them of the status of their requests, regular

contact with the R&D team - especially L3 - to establish action plans...


This is a technically rich position with numerous growth opportunities: managerial, expertise, or

geographical mobility. Have we piqued your curiosity?

The position :

• Address incidents or requests for intervention submitted by clients and partners.
• Analyze and take necessary actions for their resolution.
• Collaborate with R&D teams to resolve incidents as needed.
• Communicate relevant information (time spent, technical risks, etc.) within the team.
• Conduct all studies assigned to you on technical projects, IT developments, and possibly pre-sales presentations at client sites or in the company's premises.
• Participate in the different phases of a client project.
• Carry out deployments at client sites in Middle East region as a consultant.


Profil recherche :
======================


The position:

• Address incidents or requests for intervention submitted by clients and partners.
• Analyze and take necessary actions for their resolution.
• Collaborate with R&D teams to resolve incidents as needed.
• Communicate relevant information (time spent, technical risks, etc.) within the team.
• Conduct all studies assigned to you on technical projects, IT developments, and possibly


pre-sales presentations at client sites or in the company's premises.

• Participate in the different phases of a client project.
• Carry out deployments at client sites in Middle East region as a consultant.

You:

• Have solid knowledge of GNU/Linux environments, as well as Windows.
• Master the following protocols: SSH and its variants, RDP, Telnet, (Debian) HTTP(s), and


have a basic understanding of networking (Firewall, VPN), databases (MySQL), and

directories (Active Directory, OpenLDAP).

• Have at least 4 years of experience in cybersecurity companies or IT outsourcing


companies as a cybersecurity or networking consultant. A knowledge of Cloud computing

and of SaaS will be appreciated

• Are comfortable on the phone and have good client contact (client satisfaction is our


priority!).

• Are capable of having a macro vision of client infrastructures.
• Are friendly and a good fit for us!


If you recognize yourself, apply quickly!



WALLIX is also:

• A great team (Customer Support, among others).
• A two-way evolution: you evolve with us... and we evolve with you.
• A "human-sized" company that places the integration and well-being of its employees at


the heart of its concerns. If you're up for this exciting challenge, get ready to embark on a thrilling adventure in the world of technology at WALLIX!