Job Description

Company background


United Company RUSAL is one of the world's largest aluminium producers and the biggest low carbon aluminium producer. We are looking for a technical expert in PFA to support PFA (primary foundry aluminium alloy) customers globally with pre and after-sale technical advice and to promote and support Rusal's products and services.


Position responsibilities


• Provide pre-sale technical support to customers (consult consumer on the range, selection of product characteristics based on the application and downstream process).
• Assist (where applicable and requested) on downstream optimization.
• Lead training activities both in-house and at the customer's premises.
• Identify original customer requirements including requirements to produce, i.e. the process route, product specification, and any miscellaneous customer requirements.
• Liase with other TCSM's, Product Managers, PFA Global Product Leader and seniors within the Sales Organisation to drive continuous improvement activities
• Lead product qualifications on customer side, including transportation and logistics requirements working closely with Rusal's Sales and Logistics Team. Obtain customer feedback on trials and circulate it within Rusal.
• Initiate and participate in technical and quality improvement actions, communicate results to customers. Provide regular after-sale advice to customers on downstream processes optimization.
• Be first technical contact for customers on quality issues and claims. This would include a prompt visit to customer, timely communication to stakeholders (PM, AD, QMD and Sales). Following up with the internal and external customer on corrective actions and claim management.
• Ensure all allocated customer claims are settled to the satisfaction of both the customer and the company.
• Ensure needs of the customers are balanced with the needs of the company
• Identify market trends and expectations towards quality, the application and processing methods. Communicate to relevant stakeholders.
• Support sales and marketing activities through participation in industry exhibitions, conferences, and seminars in the region and abroad when required.


Requirements:


• Minimum Bachelor's Degree in Engineering, Metallurgy preferred.
• Min 5 years of production experience (focus on PFA). Quality Assurance and Quality Management Systems experience. (TQM Preferred). Min 3 years of customers technical support experience.
• Knowledge of casting processes, main downstream processes, quality assurance practices, analytical methods. International quality standards.
• Metallurgical knowledge: Fundamentals of Metallurgical science, Casting of Aluminium wrought and foundry alloys from primary and secondary metal. Tempers and alloy designations where needed. Cast details defects and prevention.
• English - advanced.
• Must be able to travel to frequently to customers locations

Location of the role: Dubai, UAE.


Reporting to Technical Sales and product management Department Director.