Customer Support Specialist

Dubai, United Arab Emirates

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Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.
Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.
Document customer interactions, inquiries, and resolutions accurately and thoroughly in the customer relationship management (CRM) system.
Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and concerns.
Identify trends and patterns in customer inquiries and feedback to recommend process improvements and product enhancements.

Job Requirements:

High school diploma or equivalent. Bachelors degree preferred.
Proven experience in customer service or support roles, preferably in a technology or software company.
Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
Excellent problem-solving and critical-thinking skills.
Proficiency in using customer service software and CRM systems.

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