Job Description

As a Customer Representative, you will be the primary point of contact for customers, providing assistance, guidance, and resolving inquiries related to banking products and services. You will play a crucial role in

maintaining positive customer relationships and ensuring exceptional service delivery in both English.

Roles and Responsibilities:

- Communicate effectively with customers fluently in English

- Assist customers via phone, email, and in-person interactions.

- Provide courteous and professional assistance for inquiries, transactions, and account maintenance.

- Investigate and address customer complaints, disputes, and issues promptly.

- Strive for quick and effective resolution while adhering to bank policies and regulatory guidelines.

- Stay informed about the bank's products, services, policies, and procedures.

- Maintain confidentiality of customer information and ensure compliance with AML and KYC regulations.

- Utilize the bank's CRM system to document and track customer information.

- Prepare necessary documentation for account transactions, and other banking services.

- Escalate concerns as needed and contribute to the overall success of the banking team.

- Engage with key stakeholders, including executives, clients, and industry influencers, to build and maintain strong relationships.

- Manage end-to-end implementation projects related to Core Banking, ensuring adherence to project timelines, budgets, and client requirements.

- Establishing and maintaining a good relationship with new and existing customers and bank communities.

Qualifications:

- Fluent in both English and Hindi with excellent verbal and written communication skills.

- Good knowledge of relevant computer system (e.g. CRM software) and telephone systems

- Strong interpersonal skills, problem-solving abilities, and attention to detail.

- Proficiency in computer applications such as MS Office and banking software.

- Flexibility to work various shifts, including evenings, weekends, and holidays as required.

- Proven experience in customer service, sales, or a related leadership role in the payment service and banking industry.

- Strong understanding of payment technologies, banking operations, and financial services.

- Demonstrated success in negotiating and closing high-value deals and partnerships.

- Excellent leadership and team management skills.

- Good understanding of Digital business & payment solutions and products and business

- 2+ years of related experience in the industry (Banking Services Partners) - related role such as technical support, product management or product development type roles with exposure to marketing.

Mandatory Background :

2+ years of work experience in customer support

Job Type: Full-time

Pay: AED2,500.00 - AED3,200.00 per month