Job Description

**What you'll do:**

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check:

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business & interfacing with customers and internal parties via email, phone, chat and case management tool.

Your main responsibilities:

-Handles inquiries via chat and email from customers and/or internal parties

-Order management: order entry, price checking, order clearing compliant with Eaton's policies

-Complaint handling & full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

Handles a variety of pre-sales or post-sales service functions

-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration

-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

-Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

**Qualifications:**

Qualifications:

-Bachelor's degree (BSC/BA)

-1-3 years experience in customer support

**Skills:**

Skills:

-English and French language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope

-Basic MS Office

-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage"

-Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset