Customer Support Representative
Dubai, United Arab Emirates
Job Description
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: Oneztech Solutions is seeking a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will handle customer inquiries, provide solutions, and ensure a positive customer experience. If you have excellent communication skills and a passion for helping others, we encourage you to apply. Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues efficiently.
- Document and update customer records in the database.
- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction.
- High school diploma or equivalent.
- Proven experience as a customer support representative or in a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel) and customer service software.
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Job Detail
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Job IdJD1682691
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned