Job Description

Summary
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The Customer Support Planner will be responsible for coordinating all aspects of engine maintenance from initial job request through to final billing. This includes off-wing base maintenance, routine line maintenance at customer locations and remote AOG support.




The Customer Support Planner will play a key role within the organization by working with customers directly to minimize any maintenance driven operational disruptions, maximize time on wing and expedite return to service.
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Essential Responsibilities

• The Customer Support Planner will lead job quotation, resource and tooling allocation, team deployment, and job execution through to final invoicing. In this role, one will:
• Partner with Operations Leader to coordinate manpower resources and tooling to complete engine repairs in the shop or offsite.
• Liaison across multiple departments to effectively plan operations.
• Communicate with internal team and customers to ensure seamless service and work scope execution.
• Provide support for the team in all technical, logistical, environmental, health & safety (EH&S) and quality requirements.
• Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
• Demonstrate required knowledge of Aviation Quality Procedures/Standards, as well as EASA Part 145 requirements and procedures.
• Demonstrate a solid understanding of Human Factors and how to mitigate risks while planning for tasks.
• Partner with Materials team to ensure deliveries meet customers' expectations.
• Support commercial team in quoting and managing of work scopes, parts, and logistics.
• Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
• Review operations metrics reports and coordinate with customer to ensure customers' expectations are met.
• Execute business-specific strategies to serve our customers.
• Deliver "all-hands on deck" support for AOGs (Aircraft On Ground) as they arise.
• Lead Daily Management meetings to support GE Aerospace's FLIGHT DECK deployment, focusing on Safety, Quality, Delivery & Cost (SQDC).

Qualifications/Requirements:

• High School Diploma / GED
• Minimum of 3 years of experience within the Aviation Industry
• Availability to work flexible shift patterns as required, including nights, weekends and holidays
• Ability and willingness to support calls during off-hours when emergency situations arise.

Additional Information
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Relocation Assistance Provided: Yes