Job Description

Customer Support Officer - Arabic Speaker
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.




As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but are not limited to providing support to customers through various ways, answering customers' questions and resolving problems. The successful candidate must be able to work in morning and evening shifts 24/5.




Responsibilities




Deliver service and support to clients through live chat, email and phone, providing support by identifying problems and offering solutions - as needed




Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile




Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods




Support clients with completing the process and offer/suggest alternatives




Maintain relationships with higher value clients as needed to ensure the smooth continuation of business




Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary




Ensure client records are kept up to date and all communication and guidance provided to clients is recorded




Contact clients for any pending matters related to their accounts




Attend to other tasks that the head of the department deems necessary




Handle the tickets in the live chats in the designated languages




Requirements


• University Degree or relevant working experience
• 2-3 years of experience in a similar role
• Computer literacy with good command of Google apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Keep pro-active position in running a business
• Fluency in English and Arabic
• Knowledge of trading platforms (MT4, MT5, or cTrader) will be considered an advantage
• Ability to work in morning and morning and evening shifts 24/5



Our Benefits


• Competitive compensation package
• 24 days off and 15 sick leaves annually
• Corporate insurance plan
• Snacks and beverages
• Birthday certificate
• Visa/work permit support
Job ID 382