Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as an Customer Support Manager in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.What we expect from you:

• Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You\'ll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
• Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
• Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
• Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
• Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
• Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
• Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality

What we are looking for:

• A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
• A proactive team player whos unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
• 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
• Proven experience in an e-commerce or startup setting
• Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
• An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
• Hands-on approach and the ability to navigate and lead within complex operational environments
• Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
• Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customers perspective
• Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
• Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
• Proficiency with technology, including software applications, computer systems, and phone systems

PERKS OF BEING A PART of JUSTLIFENothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our JustHeroes Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT USAt Justlife, we envision a life without any chores that keep you from doing what you really want to.Justlife is the regions leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customers needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.Join the tribe and lets become #everydaybetter, together!Powered by JazzHR

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